Security Shift Supervisor

We are seeking an operational, guest-focused Security Shift Supervisor to manage evening shift operations for a iconic 400,000+ sq. ft. museum and educational campus on Chicago’s lakefront. Reporting directly to the Security Director, this role leads on-duty security officers, oversees evening visitor operations, closing procedures, and event safety, and maintains high security and customer service standards across a high-profile public institution.

Schedule as follows:  Thursday-Monday 4pm-12am

• Lead, direct, and motivate evening-shift security officers to ensure adherence to company policies, post orders, and safety guidelines.

• Conduct daily shift briefings (roll calls), assign patrol routes across exhibit halls and campus grounds, verify attendance, and adjust shift coverage as needed.

• Deliver site-specific "on-the-job" and annual refresher training on emergency protocols, technology systems, and customer service standards.

• Perform random site checks to ensure officers are actively patrolling, wearing proper uniforms, and fully equipped.

• Foster a respectful work environment through performance management, coaching, and staff recognition.

• Oversee daily public closing routines, exhibit sweeps, and secure lockdown procedures across the main facility and parking structures.

• Maintain access control and visitor management procedures established by museum management.

• Effectively utilize access control software, visitor/vendor logs, and CCTV monitoring systems during peak evening hours and after-hours events.

• Monitor departing staff, contractors, and event guests to guard against theft or damage to property and exhibits.

• Manage security coverage for evening private functions, special exhibit viewings, and after-hours public programs.

• Conduct general foot patrols across interior galleries, multi-story stairwells, and outdoor campus grounds in all weather conditions.

• Serve as an initial point of response for property emergencies, medical calls, escalated security events, and safety hazards.

• Accurately record and log data regarding incidents, property/exhibit damage, equipment issues, and visitor/package tracking for leadership.

• Provide exceptional customer service by assisting museum guests, staff, and event partners with helpful, professional communication.

• Age & Education: Must be at least 21 years of age with a High School diploma or GED.

• Experience: Minimum 3 years of prior satisfactory employment as a security officer or in a directly related role. Cultural institution, venue, or high-traffic public space experience strongly preferred.

• Licensing & Screenings: Valid Permanent Employee Registration Card (PERC) (and valid driver’s license if applicable); must pass a pre-employment drug screen and criminal background check.

• Skills: Excellent English written and verbal communication skills (bilingual is a plus); proficient in access control technology, visitor software, and CCTV operations.

• Physical Demands: Ability to stand, sit, and walk for extended periods; perform indoor/outdoor foot patrols in varying weather conditions; climb flights of stairs; and lift, push, or pull at least 50 lbs.