Ops Lead

Role Summary

The Operations Manager is responsible for overseeing end-to-end fleet maintenance operations across multiple locations. This role focuses on ensuring high service quality, operational efficiency, and strong team performance in a fast-paced, multi-site environment. You will lead daily operations, manage technical teams, and drive continuous improvement initiatives to support scaling operations.

Lead and oversee daily fleet maintenance operations, ensuring vehicles are serviced, maintained, and ready for use

Monitor operational performance, track KPIs, and ensure service levels are consistently met or exceeded

Identify process gaps and implement continuous improvement initiatives to optimize efficiency and reduce downtime

Recruit, onboard, train, and manage technicians and operational staff across locations

Provide leadership, coaching, and performance management to ensure high team productivity and engagement

Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment

Oversee scheduling and resource allocation to support 24/7 operations where required

Ensure compliance with local labor laws, health & safety standards, and relevant automotive regulations

Manage operational budgets, control costs, and support financial planning activities

Support expansion into new locations by establishing processes, teams, and operational readiness

8+ years of experience in fleet operations, automotive service management, or a related field

Proven experience managing multi-site operations or large-scale teams

Strong understanding of service delivery, KPIs, and operational performance management

Experience in 24/7 or high-availability operational environments

Demonstrated leadership skills with the ability to manage, motivate, and develop teams

Strong stakeholder management and communication skills

Financial awareness with experience in budgeting and cost control

Experience with electric vehicles or advanced automotive technologies is a strong advantage

Fluent English required; German mandatory; Spanish is a plus

Long-term, stable opportunity in a growing operational environment

Exposure to modern vehicle technologies and large-scale operations

Opportunity to lead and scale teams across multiple locations

Ongoing training and professional development