Tsmg
Tsmg7mo ago

Process Trainer

Hyderabad · HyderabadFull timemid
OtherTrainer
0 views0 saves0 applied
Apply Now

Quick Summary

Overview

The Trainer position is primarily responsible for Training delivery, content creation and conducting training to increase operational efficiencies. Taking care of our accounts requires quick action,

Technical Tools
OtherTrainer
The Trainer position is primarily responsible for Training delivery, content creation and conducting training to increase operational efficiencies. Taking care of our accounts requires quick action, customer service and relationship building paired with the ability to enhance knowledge in the account. The Trainer should be able to work in a fast paced environment with quick adaptability to change.
  • Facilitate new hire, BAU workflow trainings, communication & soft skills trainings by utilizing the content, presentations, and visual aids.
  • Plan classroom trainings, e-learnings, and other computer-aided instructional technologies, simulators, conferences, and workshops.
  • Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System.
  • Evaluate trainees throughout training by administering assessments and activities, followed by feedback.
  • Check logistical requirements (classroom booking, training material, etc.) before beginning a program to ensure smooth implementation.
  • Participate in client calls regarding updates on new products and development.
  • Conduct training needs evaluation and knowledge enablement activities for new joiners and BAU operators.
  • Assess learning needs via PKTs, TNIs & bottom quartile performance analysis.
  • Proactively identify opportunities and plan training interventions in collaboration with Ops & internal leads.
  • Monitor calls and perform quality checks to validate QA findings for retraining purposes.
  • Conduct shadow sessions and provide floor support to identify process gaps or improvement opportunities.
  • Create/customize high-quality modules and session plans based on business and floor requirements.
  • Develop SOPs, knowledge bytes, micro-learning modules, manuals, and visual aids.
  • Recommend modifications or additions to content as per business dynamics, including quarterly audits.
  • Create policy documents for new launches, maintain and audit existing documents.
  • Handle policy-related queries from Clients/Operations.
  • Provide resolutions and insights for issues/escalations.
  • Identify gaps in existing policies/tools and recommend solutions.
  • Share policy/workflow updates and check understanding via PKTs or dip-checks.
  • Maintain data and reporting (updates, assessments, scorecards, feedback, etc.).
  • Hold regular meetings with Operations, stakeholders, and Clients.
  • Conduct interviews and evaluate technical/communication skills.
  • Maintain advisor documents handed over to Operations during movement to Mentoring/OJT.
  • Adapt flexibly to changing business needs and perform assigned tasks.
  • Work from office, 5 days a week.
  • Open to rotational shifts (Mon–Sat).
  • Bachelor’s degree in any stream.
  • Minimum 2+ years of training experience in Maps or related technology fields; experience with Google environment preferred.
  • Experience working with global teams, with strong cross-geo communication skills.
  • Strong knowledge of training concepts and methodologies.
  • Excellent presentation, communication, and interpersonal skills.
  • Strong people-handling skills, ability to identify trainee behavior/issues.
  • Ability to front-end and manage tasks independently.
  • Self-motivated, problem-solver, confident, and logical.

    • Listing Details

    Posted
    September 17, 2025
    First seen
    March 26, 2026
    Last seen
    April 24, 2026

    Posting Health

    Days active
    29
    Repost count
    0
    Trust Level
    31%
    Scored at
    April 24, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position
    Tsmg
    Tsmg
    lever

    TSMG specializes in managing complex ground data and AI/ML collection projects for Fortune 500 companies globally, ensuring reliable data solutions.

    Employees
    125
    Founded
    2017
    Domain
    tsmg.io
    Jobs
    View 3110 jobs
    View company profile

    4 other jobs at Tsmg

    View all →

    Explore open roles at Tsmg.

    Tsmg
    Conductor / Recolector de datos en Jaen, España
    Contract Full time    Tsmg
    Driver/Data Collector in Jaen, Spain
    Contract Full time    Tsmg
    Conductor / Recolector de datos en Úbeda, España
    Contract Full time    Tsmg
    Conductor / Recolector de datos en Vigo, España

    Similar Trainer jobs

    View all →
    RemotasksRemotasksRemote
    Threat Intel - AI / LLM Trainer - Make Your Own Hours
    Remote
    CrestaCrestaRemote
    Customer Trainer
    $120k–$150k/yr
    Remote
    VentureglobalVentureglobal
    Operations Training Simulator (OTS) Trainer
    SonobelloSonobello
    Design & Delivery Trainer
    USD 21-26
    M
    Misfitsmarket
    1st Shift Trainer
    From $0k/yr
    O
    Optimadermatologycareers
    Regional Trainer

    Browse Similar Jobs

    Manager2.1kFitness & Wellness2kAssistant Manager1.7kData Collector1.6kEngineer1.2kDirector1.1kAssociate1kSocial Work & Counseling976Consultant969Social Worker949Behavioral Health947Assistant850Social718Technician508Operations Associate504Analyst499Psychiatric Mental Health Nurse Practitioner448Coordinator416Staff Engineer380Data Entry Clerk357
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    TsmgProcess Trainer
    Apply Now