IT Engineer

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, Israel and Japan. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”

• You’re hands-on and service-oriented, as comfortable resolving a support ticket as leading a strategic project.
• You find root causes and reduce impact quickly.
• You communicate clearly with technical and non-technical colleagues, and you own projects from scoping through delivery.
• You’re comfortable with AI and automation tools, and you balance day-to-day support with longer-term strategic work.

• 4+ years of experience in IT engineering, system administration, and network management
• Solid understanding of identity and access management (single sign-on, multi-factor authentication, directory services, device trust) and enterprise device management across macOS, Windows, and Linux
• Strong networking and security fundamentals: enterprise Wi-Fi, VPN, network hardware, and IT security best practices
• Experience with scripting, automation, and AI tools
• Nice to have: infrastructure-as-code (e.g., Terraform), cloud platform familiarity (AWS, Azure, or similar), or relevant networking, security, or cloud certifications
• Nice to have: compliance experience (SOC 2, NIS2, or similar) and high-growth startup experience
• Bachelor’s degree or equivalent working experience

• →Administer and improve identity and access management systems, including authentication policies, device trust, and automated onboarding and offboarding for accurate, timely access.
• →Manage office network infrastructure (secure wireless, VPN, and hardware) across global offices, and implement security controls that protect the network and connected systems.
• →Oversee the device management platform, keeping configurations and policies consistent across device types and the full device lifecycle.
• →Build and maintain monitoring and alerting for critical IT systems (identity, devices, network, and core SaaS), with centralized alerting and runbooks so any team member can triage independently.
• →Manage automation and infrastructure-as-code, using AI tooling to reduce toil, and audit backup coverage and develop disaster recovery plans, including runbooks and tabletop exercises.
• →Lead the IT roadmap, from project execution to stakeholder communication, while handling IT support requests when needed, turning recurring issues into systemic improvements, and keeping IT documentation current.

• IT, TechOps, and Security teams
• Operations and People Ops partners

We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.

We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Private Healthcare insurance
• Company equity
• Virtual company events and happy hours
• Flexible work schedule and unlimited vacation policy
• Team Lunches in KFT Hub and office snacks
• Learning & Development benefits
• HU Eyeglass Benefit
• An inclusive, dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.