Regional Aquatics Manager

Waterworks Aquatics is seeking a motivated, hands-on Regional Aquatics Manager to oversee operations across multiple locations in the Orange and LA County region. This leadership role is based in Irvine, CA and is responsible for driving operational excellence, developing high-performing teams, increasing lesson enrollment, improving customer retention, and ensuring exceptional experiences for families and employees. The ideal candidate is a proactive, results-driven leader who takes ownership, identifies opportunities for improvement, and inspires teams to achieve their goals. This is a hands-on leadership position requiring strong operational oversight, people-management skills, and the ability to balance business performance with exceptional customer service. Weekend availability is required.

Waterworks Aquatics is a premier swim school that teaches children (ages 3 months and up) and adults to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. Every role supports that mission through professionalism, safety, and care.

• Oversee daily operations across multiple locations, ensuring efficiency, consistency, and compliance with company standards.
• Drive business growth by increasing lesson enrollment, improving customer retention, and reducing employee turnover.
• Monitor KPIs to improve profitability, customer satisfaction, and operational performance.
• Maintain high standards of facility cleanliness, safety, staffing, and operational readiness.
• Lead, coach, and develop high-performing teams while fostering accountability and a positive work environment.
• Partner with Aquatics Leadership to develop Senior Instructors, Lead Trainers, and future leaders.
• Oversee employee performance, training, attendance, and scheduling while providing ongoing feedback and corrective action when necessary.
• Ensure exceptional family experiences while maintaining high-quality swim lessons and programs.
• Monitor customer satisfaction, instructor performance, and student progress to identify opportunities for improvement and increase retention.
• Proactively resolve escalated concerns while supporting instructors at satellite locations through consistent communication and engagement.
• Ensure administrative tasks, reporting, and operational assignments are completed accurately and on time.
• Maintain consistent communication with leadership regarding performance, staffing, and operational challenges.
• Collaborate across departments to implement company initiatives, improve processes, and support operations across multiple locations.

• Passion — you care deeply about the experience families and team members have.
• Adaptability — you adjust coaching and priorities as needs evolve.
• Self-Responsibility — you take ownership of outcomes, decisions, and performance.
• Approachability — you communicate clearly and foster trust through accessibility and professionalism.
• Integrity — you do what’s right, even when navigating complex or sensitive situations.

• High school diploma or equivalent required.
• 3–5 years of direct people-management experience (required)
• 1-3 years of Aquatics Experience (preferred)
• Strong communication, organization, and follow-through skills.
• Ability to manage priorities and lead teams effectively across multiple locations.
• CPR, AED, and First Aid certification (required or ability to obtain).
• Availability to work full-time hours, including at least one weekend day.