Service Desk Analyst I (M - F 9:30am to 6pm EST)

Looking for an opportunity to launch your career in IT? As a Service Desk Analyst, you’ll be the first point of contact for customers who need technical help. You’ll troubleshoot everyday technology issues, solve problems, and gain hands-on experience with widely used technologies including Microsoft 365, Windows, Azure, Active Directory, and more.

This is a great opportunity for someone early in their IT career who enjoys technology, problem-solving, and helping people.

• →Provide friendly, professional technical support by phone, ticket, and remote session
• →Troubleshoot common hardware, software, network, and account-access issues
• →Support technologies such as Microsoft 365, Windows, Azure, Active Directory, Google Workspace, and macOS
• →Document troubleshooting steps and resolutions clearly and accurately
• →Keep customers informed throughout the support process
• →Partner with senior technicians and engineers when issues require additional expertise
• →Learn new technologies while building valuable real-world IT experience

You don’t need to know everything on day one. We’re looking for someone who is curious, dependable, customer-focused, and excited to grow in IT.

You should have:

• Strong customer service and communication skills
• A natural ability to troubleshoot and solve problems
• Comfort working in a fast-paced environment
• Strong organization and attention to detail
• An interest in technology and a willingness to learn

Candidates should have one of the following:

• Bachelor’s degree in Computer Science, Information Technology, MIS, or a related field
• Associate degree plus 1 year of relevant experience
• 2 years of professional service desk or technical support experience

CompTIA A+ and Microsoft certifications are a plus.

CompTIA A+ must be obtained within six months of employment.

Enjoy a consistent weekday schedule while building the technical skills and customer experience that can help you grow your IT career.

If you have a passion for technology, enjoy helping people, and are looking for an opportunity to build your IT career, we’d love to hear from you.

Compensation: Starting from $21 an hour