Robot Support Specialist

About Tutor
We believe robots will be the next chapter in making physical labor safer and more affordable. But, nearly nine out of ten American factories and warehouses don't have a single robot. Tutor Intelligence is changing that.

We build robots that go straight into real factories and warehouses, to do real work, with real impact. Our robot Cassie does back-breaking work, moving boxes, pallets, and bulk goods for family-owned manufacturers to some of the largest brands in the world. Our robot Sonny does handwork, using two arms to achieve human-like dexterity in picking and packing. Every robot learns on the job, and each one we deploy makes the next one more capable, more affordable, and faster to put to work.

Founded at MIT and headquartered in Watertown, MA, we do it all in-house: the robotics hardware, the machine learning, and the field deployment and service. We're a team of researchers, engineers, technicians, operators, and sellers who love building things and solving hard problems.

Our mission is grand: robots everywhere, for the common good, raising the standard of living across North America, and then the world.

The Role
As a Robot Support Specialist, you'll be at the center of our operation, combining hands-on technical troubleshooting with top-notch customer support. You'll solve technical challenges, be a trusted resource for our customers, and work alongside our engineering team to make our robots even better. This role is a great fit for someone who loves solving problems, enjoys helping people, and wants to grow with a fast-moving robotics company.

We're a fast-growing team, and this role is a chance to grow with us. If you like solving problems and helping people, we'd love to hear from you.

Why Tutor?
Whether you're designing robots, closing deals, running deployments, or creating the processes that help us scale, your work doesn't sit on a shelf. It shows up on real production floors, making physical work safer and more affordable.

Our team of 160+ is driven by curiosity and a genuine love of building. Everyone here takes real ownership, learns fast, and holds a high bar while having each other's backs. If you love hard problems and creating things that didn't exist before, you'll fit right in.

As Tutor grows, so will our benefits. We're continuing to invest in ways to support our team at work and beyond.

Tutor Intelligence is an equal opportunity employer and welcomes applicants from all backgrounds.