Care Coordinator - Twin Cities Orthopedics

The Care Coordinator will support the clinic and physician care team by providing administrative and patient care services.

This is a full-time role, Monday - Friday 8:00 AM - 5:00 PM. No evenings or weekends. Addition hours could be available. Out of our Waconia & Chaska locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

• Provide communication and liaison between providers and patients
• Build Physician schedule and maintain scheduling template
• Schedule patient appointments, surgeries, and diagnostic tests.
• Obtains referral and/or authorization requirements per insurance guidelines.
• Provide follow up to patient inquiries, contacting provider as necessary
• Process mail and correspondence
• Coordinate the transmission and acquisition of patient records
• Maintain Physician schedule, communicating changes appropriately
• Additional functions may include:
  • Transcription or medical scribing
  • Assist in clinic with rooming, etc.
  • Assist physician with legal practice, etc.
• Any and all other duties as assigned

•  High school diploma/GED or equivalent
•  Administrative or medical office experience preferred
•  Medical terminology knowledge strongly preferred
•  Transcription experience, where applicable
•  Customer service experience

• Ability to sit for extended periods (up to 8 or more hours per day).
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Occasional standing, walking, bending, or reaching within the office environment.
• Ability to lift and carry office supplies or files weighing up to 20 pounds.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

Ability to: 

• Comply with company policies, procedures, practices, and business ethics guidelines. 
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) 
• Demonstrate prompt and reliable attendance. 
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face, phone and email interactions. Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.  

• Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing HR@RevoHealth.com. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities
• Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.