Patient Services Representative - Twin Cities Orthopedics

The Patient Services Representative is responsible for patient registration and check in as well as additional administrative support functions while maintaining excellent customer service.

This is a casual role to help fill in the shifts at the front desk. The opening shift is 4:30 AM - 1:00 PM, closing shift is 8:30 AM - 5:00 PM. We may ask for shifts between 4:30 AM - 5:00 PM Out of Eagan Orthopedic Surgery Center.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

• Greet and register surgery patients. Obtain all appropriate insurance information and signatures from patients at the time of registration.
• Verify all patients’ insurance is accurately updated.
• Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having surgery.
• Responsible for courteous and respectful communication with patient’s families and guests.
• Responsible for all patient chart preparation.
• Responsible for upkeep of patient waiting areas.
• Responsible for monitoring fax machine.
• Manage and retrieve history and physical (H&Ps) process for upcoming surgery patients, as needed.
• Assists with patient pre-operative phone calls as needed.
• Accountable for reporting occurrences through the center’s established reporting process related to employee and/or patient/visitor events.
• Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor as needed).
• Participates in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirements.
• Assists in managing controllable costs by the proper, non-wasteful use of surgery center resources.
• Any and all other duties as assigned.

• High School diploma/GED or equivalent
• Customer Service experience required
• Medical terminology knowledge preferred
• Administrative or Medical Office experience preferred

Ability to: 

• Comply with company policies, procedures, practices, and business ethics guidelines. 
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) 
• Demonstrate prompt and reliable attendance. 
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face, phone and email interactions. Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.  

• Frequently lift up to 50 pounds independently and occasionally up to 100 pounds with assistance.
• Requires the ability to stand, walk, bend, and move continuously throughout the shift.
• Must be able to frequently perform physical activities such as pushing, pulling, and reaching.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

• Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing HR@RevoHealth.com. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities
• Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.