Senior IT & Website Officer - Work from home

We are seeking a proactive and technically capable Senior IT & Website Officer to oversee and improve the digital platforms and IT operations of a multi-site hospitality business. This hands-on role will involve managing websites, e-commerce platforms, hosting, software systems and IT infrastructure while ensuring system reliability, security and performance. Beyond routine maintenance and technical support, you will take ownership of troubleshooting, identify opportunities for improvement, implement solutions and support technology projects that enhance business operations. The ideal candidate is resourceful, takes initiative and can independently learn and manage unfamiliar systems.

• Manage website and e-commerce updates across platforms such as WordPress and Shopify, under the direction of marketing and venue managers.
• Upload and maintain digital content, including events, promotions, menus, homepage banners, sliders, and pop-ups.
• Create and update event landing pages, including booking links, content layout, imagery, and mobile optimisation.
• Monitor website performance and conduct regular checks to ensure sites are functioning correctly.
• Troubleshoot online booking and payment issues and coordinate timely resolution.
• Maintain website plugins, certificates, licences, and related platform requirements.
• Perform regular testing of website links, booking systems, and payment pages to ensure a smooth customer experience.
• Support basic setup and maintenance of conversion tracking and related digital tools.
• Provide Microsoft 365 administration support, including account maintenance, password resets, and staff email setup.
• Maintain Microsoft accounts, software access, and licence records across the group.
• Support data backup and data protection processes.
• Troubleshoot basic IT issues such as connectivity or system access problems prior to escalation.
• Coordinate escalation and follow-through with external IT service providers to ensure timely issue resolution.
• Support administration of business systems, including Monday.com and hospitality platforms where required.
• Other position-level duties as they arise.

• Bachelor's degree in Information Technology, Computer Science, Digital Systems, or a related discipline preferred.
• 7+ years' experience in IT support, digital systems support, website administration, or a similar broad-based technical support role.
• Experience managing website content and updates across WordPress, Shopify, or similar platforms.
• Strong understanding of website maintenance requirements, including plugins, certificates, licences, and content updates.
• Experience supporting e-commerce functionality, including booking systems, payment pages, and customer-facing website troubleshooting.
• Experience with Microsoft 365 administration, including user setup, password resets, account maintenance, and email support.
• Understanding of software licence management, data backup, and data protection practices.
• Ability to troubleshoot technical issues, independently investigate problems, and manage escalation to third-party support providers where required.
• Strong organisational skills with the ability to manage a varied workload across digital, website, and IT support tasks.
• Clear written and verbal communication skills suitable for working with operational, marketing, and venue stakeholders.
• Experience with Oracle Opera Cloud PMS is highly advantageous.
• Experience with Monday.com is preferred, or the ability to learn new systems quickly.
• Experience in hospitality, multi-site operations, or service-led environments is advantageous.