Access Coordinator II (Batesville, AR)

• High School Diploma/GED.
• Two (2) years of customer service or healthcare experience.

• Two (2) years of experience in registration or scheduling in a healthcare environment.
• Experience with EPIC Systems.
• Spanish interpreter.
• Knowledge of basic medical terminology.
• Knowledge of healthcare insurance eligibility.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

• Good communication skills.
• Ability to follow oral instructions, read, and write.
• Computer/basic keyboard skills
• Telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Excellent customer service skills.

Customer Service

• →Meets, greets, and assists the public, and answers telephones in a professional and friendly manner. Demonstrates effective communication skills. Communicates accurate and complete information, maintains strict confidentiality. Demonstrates positive working relationships with co-workers, management team, and ancillary departments. Follows the Circle of Excellence Guidelines. Promotes guest relations by frequently offering to assist other employees when needed. Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements. Consistently utilizes communication devices and keeps accurate records as required. Demonstrates effective service recovery skills.

Office Duties/Supply

• →Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients; conducts pre-registration as needed. Inputs and/or updates accurate patient information. Processes walk-ins, creates new patient charts, and accesses systems for orders as appropriate. Conducts insurance verification and benefit explanation by running eligibility on patients, requests outside records, and gathers outside medical records from referrals, and files patient charts as needed. Collects and posts payments and issues receipts. Responsible for reconciliation/management of change fund. Inventory, order, and stock supplies, clean and maintain equipment. Pick-up and deliver mail to mailroom, ensure the waiting room is clean, stocked with educational information and coffee.

Professional Development

• →Attends required hours of training and/or in-services. Attends staff meetings and participates in the orientation and/or training of new staff. Participates in annual educational needs and assessment. Maintains required job skill competencies and completes skill assessment annually. Completes and maintains documentation of continuing education hours annually.

Performs other duties as assigned

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.