Access Coordinator III-Ortho/HSC/Therapy

• High School Diploma or GED
• Three (3) years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment. Good communication skills, computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners.
• Excellent customer service skills.
• Knowledge in basic medical terminology.

• CHAA Certification
• Bachelor’s degree

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Job Requirements:

• Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients.
• Collects co-pays, deductible, and/or payments for patient’s account.
• Conducts pre-registration as needed, inputs and/or updates accurate patient information.
• Conducts insurance verification and benefits explanation by running eligibility on patients. Requests outside records and gathers outside medical records from referrals and files patient charts as needed.
• Assists other teams as needed.
• Meets, greets, and assists the public, and answers telephones in a professional and friendly manner. 
• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements. 
• Consistently utilizes communication devices and keeps accurate records as required. 
• Demonstrates effective service recovery skills. 
• Attends required hours of training and/or in-services. 
• Attends staff meetings and participates in the orientation and/or training of new staff. 
• Participates in annual educational needs and assessments. 
• Maintains required job skill competencies and completes skill assessments annually. 
• Completes and maintains documentation of continuing education hours annually. 

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.