Patient Access Quality Coordinator

United States·Little Rockmid

OtherQuality Coordinator

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Quick Summary

Key Responsibilities

Frequent Physical Activity: Occasional Physical Activity: Benefits Eligible:Yes

Requirements Summary

Minimum Qualifications: Bachelor’s degree in Healthcare, Adult Education, Educational Leadership, Communications, Healthcare Administration, or related field Plus 5 years experience in training,

Technical Tools

OtherQuality Coordinator

10/16/2026

Regular

University of Arkansas for Medical Sciences

Requirements

~1 min read

Minimum Qualifications:

Bachelor’s degree in Healthcare, Adult Education, Educational Leadership, Communications, Healthcare Administration, or related field
Plus 5 years experience in training, teaching, or business coaching; QA, billing, registration, authorizations, or schedule.

Two (2) years of experience working with EPIC Cadence in a large hospital, Access Center environment, or healthcare delivery system
Two (2) years of experience with medical terminology, Epic systems, or Patient Access training

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The Patient Access Quality Coordinator is responsible for operationalizing and maintaining departmental and/or organizational training programs for UAMS, as well as researching and aligning educational resources with strategic focus areas of higher complexity and of a technical nature.

This position will require some travel and the ability to drive for UAMS.

Equivalent combination of education and experience

CHAA or CHAM certification.

Formal classroom teaching experience
Proven success in developing curricula and training resources
Knowledge of regulatory policies and procedures concerning billing and collections
Quality Review experience
Excellent oral and written communication skills deadlines
Highly developed critical thinking, problem-solving, and decision-making skills
Demonstrated aptitude for quantitative analysis and attention to detail
Ability to simplify and communicate concepts to a variety of individuals
Ability to account for individual needs/learning styles when educating staff
Ability to engage and motivate staff members at all levels
Ability to develop curriculum, instructor guides, and training materials

Job Requirements:

Proactively anticipates, mitigates, and/or resolves workflow issues.
Solves issues/problems reported and assigned to the team via email and ServiceNow while working with operational end-users, leadership, and Epic trainers.
Provides one-on-one targeted training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner.
Reviews, monitors, and documents staff performance by assessing competencies through quality audits
Regularly review pre-registration and registrations for completion and accuracy.
Documents performance deficiencies and makes training recommendations based on audit results
Provides detailed quality performance reports to the Quality Assurance and Access Leadership team, highlighting strengths, areas of concern, and recommendations for corrective action.
Collaborates with leadership to develop and implement targeted action plans based on quality data to enhance patient access services.
Ensures accurate documentation of audit results, feedback, and follow-up actions in designated databases or systems.
Perform other duties as needed.

Commensurate with education and experience

Resume

Cover Letter/Letter of Application, Proof of Veteran Status

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.