Patient Services Associate - BHSL CDU Nightshift

United States·Little Rockmid

Other

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Quick Summary

Key Responsibilities

Hearing, Standing, Walking Frequent Physical Activity:Manipulate items with fingers, including keyboarding, Sitting, Talking Occasional Physical Activity:Kneeling, Lifting, Pulling,

Requirements Summary

Minimum Qualifications: High School Diploma, GED, or formal education equivalent 1 year of work experience in the Health Care field Excellent oral and written communication skills,

Technical Tools

Other

11/09/2026

Clinical Staff - Nursing

Regular

Night Shift (United States of America)

University of Arkansas for Medical Sciences

Requirements

~1 min read

Minimum Qualifications:

High School Diploma, GED, or formal education equivalent
1 year of work experience in the Health Care field
Excellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelines
Successful completion of the UAMS PCT and PSC courses

Stand: Frequently

Sit: Frequently

Walk: Occasionally

Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently

Lift and carry weight: 25 lbs

Push and pull weight: 25 lbs

Use hands to touch, handle or feel: Frequently

Talk: Continuously

Hear: Continuously

Taste or smell: Occasionally

Read, concentrate, think analytically: Continuously

Adult Maltreatment, Annual TB Screening, Child Maltreatment, Criminal Background Check, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The Patient Services Associate (PSA) for the Behavioral Health Service Line (BHSL) Child Diagnostic Unit is a specifically trained member of the unit-based care team who provides both clerical and patient care support. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN, performs tasks and duties for which they possess the competency that do not require a licensed practitioner. In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit.

Employee must successfully complete a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire.

The BHSL Child Diagnostic Unit is located in the Psychiatric Research Institute building on the main UAMS campus.

Job Requirements:

Greet patients, visitors, and healthcare providers in a professional and courteous manner.
Register new patients and update demographic, insurance, and medical information.
Schedule, reschedule, and confirm patient appointments.
Verify insurance eligibility and obtain necessary authorizations.
Check patients in and out for appointments.
Collect copayments, deductibles, and other patient payments.
Answer and direct incoming phone calls, emails, and patient inquiries.
Maintain accurate patient records within the electronic medical record (EMR) system.
Coordinate communication between patients, providers, and clinical staff.
Assist with referrals, medical records requests, and follow-up appointments.
Ensure compliance with HIPAA and patient confidentiality requirements.
Manage incoming and outgoing correspondence, faxes, and documentation.
Resolve patient concerns and escalate issues when appropriate.
Support daily office operations and perform other administrative duties as assigned.

Commensurate with education and experience

List of three Professional References (name, email, business title), Resume

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Hearing, Standing, Walking

Manipulate items with fingers, including keyboarding, Sitting, Talking

Kneeling, Lifting, Pulling, Pushing