Salesforce Business Analyst II

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

This is a one-year term leave replacement.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

- Professional development in business analysis and related disciplines.

- Formal certification from a recognized professional organization or professional development provider is an asset.

- In-depth knowledge of salesforce is an asset.
- Experience with the traceability, requirements and issue tracking systems.
- Demonstrated knowledge and proven experience in producing BRDs, use cases, user scenarios, user stories, BPMs.
- Must have demonstrated combination of knowledge and experience in the IT project lifecycle including project management, business analysis, development, quality assurance, change management and related disciplines.

- Strong analytical skills and ability to provide creative solutions to problems and business challenges
- Excellent organizational, planning, and prioritization skills. Ability to multi-task and address project and operation demands in a fast paced and changing environment.
- Effective interpersonal skills. Proven ability to work effectively and diplomatically with a wide range of individuals at all organizational levels.
- Strong communication skills
- Working experience on enterprise-wide projects.
- Ability to effectively facilitate groups to achieve appropriate outcome.
- Proven knowledge and continuous learning of application support best practices.
- Proven knowledge and continuous learning of business analysis discipline and best practices.
- Demonstrates the willingness, ability, and enthusiasm to learn new processes, methodologies or technologies.

Collaboration - Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance.

Communication for Results - Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.

Problem Solving - Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.

Analytical Thinking - Coordinates the information gathering and reporting process. Reviews trends and compares to expectations. Conducts research to define problems and prepares responses to anticipated questions. Prioritizes multiple issues and opportunities. Identifies relationships and linkages within several information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Defines priorities within performance objectives. Reports and identifies areas that need guidance in order to resolve complex issues. Anticipates the possible outcome of potential solutions.

Business Process Knowledge - Maps full business processes and designs operational process flow. Facilitates group input and drafts proposals for process improvements. Identifies resource implications. Implements process improvement recommendations within the context of overall business processes.

Initiative - Seeks out new challenges that require risk taking. Determines the resources, team support, and technical needs necessary to enable success and procures them. Keeps responding to the challenge in spite of obstacles and setbacks.