Housekeeping Supervisor

• Previous experience as an Housekeeping Supervisor or Manager on Duty is highly preferred.
• 2+ years of supervisory experience in the hospitality industry is required.
• Prior housekeeping supervisor experience is highly preferred
• Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook highly preferred.
• Excellent organizational and prioritization skills.
• Good decision maker.
• Ability to work independently and solve problems.
• Superior customer service skills.
• Excellent communication skills.
• May be required to travel.
• Able to work a flexible schedule.

PRIMARY DUTIES AND ACCOUNTABILITIES
Management/Supervisory

• Act as the primary supervisor overseeing the maintenance and housekeeping staff.
• Directly supervises the hotel staff. Responsibilities include interviewing, hiring, training, directing work, and appraising performance of employees.
• Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures. Reviews all departmental schedules for accuracy and staffing demands.
• Act as the manager on duty and assist the breakfast, front desk, or housekeeping staff as needed to ensure operational excellence and guest satisfaction.
• Monitor and assist front desk, housekeeping, maintenance, porter, and security to ensure they perform their daily checklist tasks

Administrative Responsibilities

• Responsible for completing daily and weekly recap reports for the Hotel Assistant General Manager and Corporate management.
• Maintains accurate records of hotel guest folios, reservation information, front desk checklists, housekeeping checklists including deep cleaning schedules, inventory management, etc.
• Responsible for ensuring all hotel teams are performing their jobs efficiently and collaboratively. Monitor excessive overtime and weekly payroll.

Guest Service

• Offer guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

• Fills in for vacant shifts as needed.
• Assists with sales and marketing efforts as directed by Sales and/or the AGM/Corporate management

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance