Retail Regional Manager, Houston and Coastal

Preferred 

• →Experience managing or supporting large teams and/or multiple locations or teams. 
• →Experience leading other leaders/managers 
• →Community involvement or networking experience. 

Other Requirements 

• →Willingness to travel regularly between assigned financial centers (localized travel). 
• →Ability to work occasional evenings/weekends for community or business development activities. 
• →Membership or leadership involvement in at least one community organization (board, committee, or equivalent). 

Competencies 

• →Delivering Member Obsession 
• →Seeks to understand customers 
• →Identifies customer service issues 
• →Drives member-focused practices 
• →Assures member satisfaction 
• →Delivering Performance Excellence 
• →Maintains focus 
• →Measures progress and outcome  
• →Ensures accountability 
• →Seeks opportunities to build relationships 
• →Clarifies shared goals 
• →Facilitates agreement 
• →Delivering Innovation 
• →Inspires curiosity  
• →Challenges current thinking 
• →Supports experimentation 
• →Advances ideas to the next stage 

Coverage Area: Houston and Coastal   

The Retail Regional Manager will provide leadership and oversight across a defined portion of the Greater Houston metropolitan area and the Coastal region. This coverage zone includes UFCU branches and market activity spanning from UT Health Houston to Pearland to Galveston, with boundaries subject to adjustment based on organizational needs (see map below). The role is responsible for ensuring consistent operational execution, member experience excellence, and business development engagement across this regional footprint, including emerging growth corridors and newly established service locations. While this role’s primary focus will be the Houston and Coastal Region, the role is not limited to this area and will occasionally work outside of the region. 

Physical Demands  

The physical demands described are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

Frequent  

• →While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle or feel, and talk or hear. 
• →Specific vision abilities required include close vision, distance vision, peripheral vision, and the ability to adjust focus. 
• →Employee will regularly use a computer, telephone, and virtual communication tools to analyze information, communicate expectations, and support business operations. 
• →Employee is required to travel frequently between assigned financial centers and community locations. 

Work Environment 

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.   

• →This position requires frequent onsite presence at financial centers and community locations throughout the assigned region.  
• →Regular local travel between branch locations is required.  
• →This position may involve periodic stressful conditions.  
• →May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.  
• →Public contact position requiring a professional appearance and demeanor.  
• →Frequent computer use at a workstation of up to two hours at a time.  
• →The noise level in the work environment is usually moderate. 

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