Facilities Supervisor

The 3rd Shift Facilities Supervisor oversees custodial/grounds services in an academic & residential setting. The position has responsibility for the nightly supervision of the general cleaners. It ensures proper completion of cleaning in accordance with specifications and guidelines pertaining to APPA 2. This position is required to conduct walk-through rounds frequently during the entire overnight shift.

DUTIES AND RESPONSIBILITIES:
• Monitors, inspects, and coordinates the daily, periodic and project workloads for custodial staff and outside service providers or contractors.
• Ensures adherence to established UG2 & APPA standards and assists collaboratively in the creation of additional robust facilities standards. Works cooperatively with administration, other stakeholders and custodial staff in evaluating site needs, developing custodial cleaning schedules and recommending equipment & supplies to support projects and daily routines.
• Works with the 3rd Shift Manager to develop look-ahead staffing schedules, cleaning schedules and coordinates with other managers on upcoming event requests. Works in support of the 3rd Shift Manager to ensure that large event clean-ups, setups and breakdowns are occurring on the overnight shift.
• Duties may include completing tasks such as entering payroll data, tracking attendance, completing reports, counseling, and disciplining in accordance with established UG2 policies.
• Processes work requests in CMMS, defines key tasks, estimates duration, identifies constraints, and assigns appropriate resources under the direction of the 3rd Shift Manager. Responsible for ensuring requests are completed and don’t pose a risk to the quality of services provided in alignment of SLA priority timelines.
• Assists the Manager with inventory planning and controls, requesting supplies and materials. Forecasts orders to established par levels for standing material stock.
• Conducts team meetings in alignment with the 3rd Shift Manager and provides training as needed for the purpose of disseminating information to custodians. Evaluates means and methods of cleaning program with the 3rd Shift Manager and (3) Forepersons over the course of daily work.
• Evaluates custodial employee performance, with input from administrators and other staff for the purpose of promoting professional growth and ensuring adherence to UG2 employment standards.
• Monitors safe working conditions and adherence to safety programs for the purpose of ensuring efficient practices and promoting proper working habits. Collaborates with Site Safety Manager for support of UG2 culture on safety.
• Delivers the highest level of customer service when interfacing with university personnel, students, or other stakeholders.
• Reports safety hazards and repair needs to appropriate personnel for the purpose of ensuring safe and efficient facilities.
• Research and tests new custodial methods, supplies, and equipment for the purpose of improving custodial services.
• Participate in a manager-on-call rotation as required.
• Additional activities and project support to be performed as assigned.

REQUIREMENTS:
• Knowledge of industry cleaning practices and procedures. APPA standards and certification a plus.
• Develop and maintain strong relationships with customers and colleagues.
• 2-4 years of previous supervisory experience in cleaning, maintenance, or other related fields.
• 5-years of experience working in a union environment.
• Familiarity with maintenance functions; predictive, corrective, and routine work requests as well as developing SOPs and communicating them to a large team of approximately (35) personnel successfully.
• Computer literate with knowledge of Outlook, Word, Power Point, Excel, Visio, Project, and web browsing ideal.
• Excellent organization, verbal and written communication skills a must.
• Ability to work in a group or independently and actively communicate work results accurately.
• Superb follow-up skills and documentation for reporting purposes.
• Proficient in multi-tasking and prioritizing time sensitive activities is critical.
• High School Diploma, degree or higher preferred.
• Regular, predictable, and reliable attendance.
• Bilingual a plus.

WORKING CONDITIONS:
• Frequent and repetitive movements required using the wrists, hands, or fingers.
• Requires physical effort including standing, carrying, bending, stretching, stooping, pulling/ pushing, climbing stairs, and lifting weight up to 30 pounds.
• Use of dollies, hand trucks and carts as required.
• This position is designated as essential personnel and must be available to report to work as scheduled, including during emergencies, severe weather, operational disruptions, or other situations requiring continuous facility operations.
• Employees may be required to work outside of their normal schedule to support critical operations. May be required to work additional hours on occasion as dictated by the workload and staffing limitations.

About UG2
Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. At UG2, we set the standard in facility services through our relentless pursuit of innovation and excellence. We take pride in exceeding client expectations and fostering a culture of continuous improvement.
Every team member is integral to shaping our strategy and driving our mission. By embodying our commitment to service excellence, they directly contribute to UG2's growth and our reputation for delivering unparalleled results in a client-focused industry.