Dispatcher - HVAC Technicians

United States·Extonmid

Logistics & Supply ChainDispatcher

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Quick Summary

Key Responsibilities

Notify customers when parts arrive and coordinate the logistics to install parts. Utilize system software to communicate to Customer Service Representatives of scheduling capabilities.

Requirements Summary

Notify customers when parts arrive and coordinate the logistics to install parts. Utilize system software to communicate to Customer Service Representatives of scheduling capabilities.

Technical Tools

Logistics & Supply ChainDispatcher

Responsibilities

~1 min read

→Notify customers when parts arrive and coordinate the logistics to install parts.
→Utilize system software to communicate to Customer Service Representatives of scheduling capabilities.
→Assist Service Technicians, Supervisors, Managers and Customer Service Representatives daily.
→Manage technician’s workload to achieve compliance goals.
→Communicate any service concern /issues.
→Responsible for creating work orders, dispatching technicians, and communicating with customers.
→Must remain agile and ready to handle sudden route changes or delivery issues.

Requirements

~1 min read

Dispatch Experience
Excellent Organization Skills
Excellent Communication Skills
Quick Thinker
Problem Solver
Able to work in a fast pace environment
Enjoy Providing exceptional customer service
Flexibility to work overtime
Strong written and verbal communication skills, with in depth knowledge of Word, Excel, Outlook, and Windows
High school diploma or equivalent
Familiarity with the operation of HVAC Systems a plus. IE: Wennsoft / Click
Ability to work in the Exton office 5 days a week