Applications Support Analyst I

Why UKG:    

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.  

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.  

About the Team
You’ll join Enterprise Solutions & Experience within Service Engineering. Our team supports business applications and
partners across business and technical groups to keep services reliable, resolve user issues, and improve the support
experience.

About the Role
As an Applications Support Analyst, you’ll provide functional and technical support for Salesforce-based business
applications. You’ll maintain operational stability, resolve issues promptly, support minor configuration enhancements
across Salesforce modules, and deliver a positive end-user experience.
• Serve as the primary contact for Salesforce incidents, service requests, and user issues in a high-volume, business-critical
environment.
• Troubleshoot functional, configuration, data, and integration issues, collaborating with developers, administrators, and
business stakeholders through resolution.
• Support user access, profiles, permission sets, roles, sharing rules, and basic configuration of objects, fields, workflows,
and validation rules.
• Assist with deployment support, release validation, post-release checks, recurring-issue analysis, and permanent-fix
recommendations.
• Maintain accurate tickets, knowledge articles, and operating procedures while providing clear updates and ownership.
About You
You communicate clearly, solve problems methodically, balance multiple priorities, and keep customers and stakeholders
informed.

Basic Qualifications
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related discipline, or equivalent
technical qualifications.
• Minimum of 2+ years of application support experience, including hands-on support for ServiceNow and Salesforce in a
ticket-driven environment.
• Demonstrated ability to troubleshoot issues and deliver support within Service Level Agreement and Operational Level

Agreement commitments.
• Willingness to participate in rotational shifts and structured handovers.

Preferred Qualifications
• Experience with Salesforce Administration or Service Cloud.
• Knowledge of application integrations, application programming interfaces, data flows, system dependencies,
Structured Query Language, and data validation.
• ITIL Foundation or Salesforce Administrator certification

Company Overview: 

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. 

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.      

Disability Accommodation in the Application and Interview Process 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com