Partner Success Center of Excellence Strategist

Partner Success COE Strategy and Methodology Establish and continuously improve the operating framework for the Partner Success COE, creating common standards across partner-led, subcontracted, and joint UKG-partner delivery. Define and maintain partner delivery methodologies, playbooks, governance models, engagement criteria, standard procedures, templates, and expected outcomes. Translate partner delivery best practices into repeatable processes that can be applied across products, regions, industries, and delivery models. Establish clear roles, responsibilities, handoffs, and escalation paths among Partner Success Managers, Partner Delivery Managers, UKG Implementation Services, Advisors, Partner Operations, and implementation partners. Identify process gaps, recurring delivery issues, and opportunities to improve partner and customer Partner Product and Enablement Strategy Partner with Learning and Enablement to develop a structured capability-building strategy that improves partner readiness, consistency, and deployment capacity. Use anticipated delivery demand, partner pipeline, product strategy, and capability data to identify enablement and certification priorities. Support partner readiness for new product introductions and strategic offerings. Work with the Partner Success Managers to translate capability strategy into actionable partner enablement plans. Help connect partners to product roadmaps, product knowledge transfer, advisory resources, and relevant learning journeys. Establish feedback loops among partners, Product, Learning and Enablement, Implementation Services and Partner Success. Use recurring delivery issues, advisory requests, escalations, and health-assessment findings to inform future enablement priorities. Support the evolution of the Partner Experience Center as a scalable, digital front door for partner delivery support. Identify opportunities to use AI-enabled tools, agents, automation, and standardized workflows to reduce administrative effort and improve partner time to value. Define business requirements for partner-facing and internal tools that support intake, triage, routing, delivery guidance, knowledge access, and issue resolution. Promote consistent intake and routing processes so partners can more easily access the appropriate UKG resources. Partner with technology, operations, and business stakeholders to improve reporting, workflow automation, and the overall partner experience. Governance, Measurement, and Continuous Improvement Define measurable COE outcomes related to delivery speed, delivery quality, partner capability, account health, and operational efficiency. Develop reporting and governance routines that provide leadership with visibility into partner delivery results, delivery trends, risks, and outcomes. Monitor indicators such as units delivered, push rate, time to live, customer satisfaction, partner capability, certification, red-account trends, and escalation resolution. Ensure methodology, process, and engagement data are accurately documented and available for portfolio reporting. Use data and stakeholder feedback to evaluate effectiveness, prioritize improvements, and measure the impact of COE programs. Lead change-management activities that support the adoption of new methodologies, tools, engagement models, and role expectations. Communicate updates and expectations clearly to internal teams, partners, and leadership. 5-8+ years in a Professional Services or Consulting experience Bachelor's Degree in a related field or other relevant combination of training and experience required AI-fluency as demonstrated by past experience and/or certification Travel of up 25% may be required for this role Proven business acumen within the SaaS industry including revenue recognition and forecasting Demonstrated experience leading strategic, cross-functional programs or delivery transformation initiatives. Ability to understand and articulate technical concepts and derive solutions