Principal Program Manager

Thought Leadership: Recommend creative and innovative solutions to strategic business problems leveraging industry best practices and insights from the analysis of internal and external data. Operational Improvements: Identify inefficiencies and lead efforts to streamline operations and improve productivity. Strategic Initiative Execution: Partner with Business Leads to support the planning, execution, and delivery of enterprise-wide transformation initiatives, ensuring alignment with strategic goals. Cross-Functional Collaboration: Lead teams across departments (e.g., Sales, Finance, Operations, Product, Technology) to ensure seamless integration and execution of transformation efforts. Program Management: Create project plans, manage timelines, budgets, risks, and resources, and ensure successful delivery of transformation projects. Change Management: Design and implement change management strategies to support adoption and sustainability of new processes and technologies. Stakeholder Engagement: Communicate effectively with stakeholders at all levels to ensure transparency, alignment, and buy-in. Performance Monitoring: Track metrics that will monitor the success of transformation initiatives; adjust strategies based on performance data. Communication & Reporting: Prepare and deliver clear, concise updates to stakeholders and leadership. Create visualizations and presentations to communicate project status, risks, and recommendations. 10+ years of experience in program management, business transformation, or strategic operations. Proven track record for partnering with cross-functional teams and delivering significant business impact (e.g., Finance, Sales, Operations, Product Development, Customer Experience, Customer Success or Cloud), with a strong understanding of their KPIs and operational models. Exceptional organizational, analytical, and problem-solving skills. Strong interpersonal and communication skills, with the ability to influence and lead cross-functional teams. Project Management certification (e.g., PMP, Agile, Lean Six Sigma) strongly preferred. Experience with enterprise project management tools (e.g., Asana, MS Project, Smartsheet). Service Now SPM a plus.