Sr Technical Product Ops Specialist

Drives business and IT planning & strategy sessions with customers in partnership with UKG's EPIC and CX Delivery teams. Architect and define the customer engagement model based on a profound understanding of the customer situation including core business processes, system landscape, organizational structure, support organization, and company goals. Deliver services for the UKG customers including UKG products, solutions, integrations and innovations. Design and implement comprehensive customer integration architectures that ensure seamless data flow and interoperability. Develop and maintain customer architecture documentation, including system diagrams, integration workflows, and technical specifications. Monitor and troubleshoot integration issues, providing technical support and guidance to development teams. Supports and drives the development of master plans for business and IT landscape and IT transformations. Develop and validate a release strategy. Develop an operational strategy for the customer to adopt UKG Best Practices. Define a strategy to develop customer integration models. Develop a “master plan” with the customer for business continuity. Ensures consistent UKG Premium Support and Services strategy and delivery engagements according to the customer industry. Provides functional and technical advisory for UKG Customer Engagements within the industry. Bachelor's degree in Informatics, information technology, engineering, computer science, or other relevant combination of training and experience. 5+ years in a Solution and Software Support for Cloud solutions and Operations. Excellent knowledge on Cybersecurity and Service Architecture integration. Proficient in tools and platforms, such as Google Cloud, Microsoft Azure, Dell Boomi, or equivalent. Overall knowledge on Root Cause analysis, diagnosis and solutioning. Overall knowledge AI, data, integrations and cross technologies. Excellent analytical and problem-solving skills, with the ability to make data-driven decisions. Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders. Proficient in English. Proven track record of delivering results in dynamic environments, with a focus on customer-centricity, quality, and efficiency. Proven ability to design and implement scalable, secure, and efficient solutions.