Patient Access Representative

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The University of Miami UHealth – department of Patient Access at the UHealth campus in downtown Miami has exciting opportunities for Patient Access Representatives.

The Patient Access Representative projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. 

• →Serve as Patient Advocate and Service Ambassador by providing a favorable first impression and proactive attention to internal and external customers in order to meet or exceed expectations, address concerns, and optimize experience.
• →Perform all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement.
• →Comply and abide with all established UHealth policies and procedures related to Patient Access and State/ Federal regulations.
• →Identify and collect patient’s self-pay responsibility including co-pays, deductibles, co-insurances, self- pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient’s financial responsibility upfront.
• →Perform other duties as assigned based on departmental needs.

• Patient Access Associate: High School Diploma required
• Patient Access Representative 1: High School Diploma required and one (1) year of relevant experience required
• Patient Access Representative 2: High School Diploma required and two (2) years of relevant experience required
• Patient Access Representative 3: High School Diploma required and three (3) years of relevant experience required

• Bilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.
• Excellent verbal and written communications skills in English.
• Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
• Excellent mathematical and cash management skills.
• Knowledge of medical terminology preferred.
• Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment.
• Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
• Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian and all online verification systems used by contracted payors.