Patient Access Representative 3

Current Employees:

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The University of Miami/UHealth Department of Clinical Access at SoLé Mia has an exciting opportunity for a full-time Patient Access Representative 3.

· Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.

· Contacts patients’ families or physicians’ offices to obtain missing insurance information.

· Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.

· Collaborates with scheduling departments to identify add-on patients.

· Obtains necessary authorizations, pre-certifications, and referrals.

· Notifies patients of liabilities prior to date of service and collects funds.

· Maintains appropriate records, files, and accurate documentation in the system of record.

· Serves as a lead resource for lower level Patient Access Representatives.

· Recommends new approaches to management for enhancing performance and productivity.

· Adheres to University and unit-level policies and procedures and safeguards University assets.

• →Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• →Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• →Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• →Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any relevant education, certifications and/or work experience may be considered.