Sr. Assoc. VP, Human Resources Operations

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The University of Miami is advancing the next phase of its Human Resources operating model, with a focus on integrated technology, streamlined operations, high-quality service delivery, reliable workforce data, and an improved employee and manager experience.

Reporting to the Chief Human Resources Officer, the Senior Associate Vice President, Human Resources Operations will lead an enterprise-wide portfolio spanning HR technology, HR transactions and operational services, the HR Call Center, workforce analytics and reporting, data governance, and related HR systems and processes. A key priority will be optimizing Workday HCM and the broader HR technology ecosystem while advancing automation, standardization, self-service, and data integrity.

As a senior advisor to the CHRO and HR Executive Leadership Team, this leader will partner across HR, Finance, Information Technology, Payroll, and other key functions to strengthen governance, improve service and operational performance, and advance the University's broader HR transformation agenda.

KEY RELATIONSHIPS

Reports to:

Chief Human Resources Officer

Direct Reports:

TBD

Other Key Relationships:

• HR Executive Leadership Team
• University executive, academic, and health system leadership
• Information Technology, Finance, and Payroll
• Talent Acquisition, Total Rewards, Employee Relations, Organizational Development, and HR Client Services
• University managers and HR stakeholders across the enterprise

KEY RESPONSIBILITIES

• Provide strategic leadership for Workday HCM and the broader HR technology ecosystem, ensuring alignment with institutional priorities, security, compliance, and user experience.
• Establish and execute an HR technology roadmap focused on optimization, automation, standardized configuration, integration, self-service, and scalability.
• Establish clear governance, decision rights, and accountability for HR technology priorities and investments.

• Lead enterprise HR transaction and operational services, ensuring accurate, timely, consistent, and customer-focused delivery.
• Establish service levels, quality controls, performance measures, and operational standards.
• Drive continuous process improvement through standardization, workflow optimization, and automation.

• Lead the strategic implementation and operation of the HR Call Center, providing accessible and responsive support to faculty, staff, and University managers.
• Establish effective triage and escalation pathways in partnership with specialized HR functions.
• Use call center metrics, knowledge management, digital self-service, and employee experience trends to improve service delivery.

• Advance enterprise HR analytics, dashboards, and reporting that support timely, data-informed workforce decisions.
• Provide actionable insight into recruiting performance, vacancies, staffing trends, workforce demand, position control, and pipeline forecasting.
• Increase the automation and consistency of executive reporting and workforce planning.

• Establish enterprise HR data governance standards that strengthen data accuracy, consistency, security, accessibility, and usability.
• Maintain a strong internal control environment, including risk assessment, regulatory compliance, safeguarding of assets, and reliable reporting.
• Establish clear ownership and accountability for HR data, processes, and controls.

Enterprise Partnership and Transformation

• Serve as a strategic advisor to the CHRO and HR Executive Leadership Team on HR operations, technology, analytics, and service delivery.
• Lead cross-functional governance and enterprise initiatives across HR, IT, Finance, Payroll, and other key partners.
• Translate institutional priorities into scalable HR practices, systems, and services.

Team Leadership

• Build and lead a high-performing team across HR operations, technology, analytics, and customer service.
• Establish clear accountability, performance expectations, professional development, and succession planning.
• Foster a culture of operational excellence, collaboration, continuous improvement, and customer service.

DESIRED OUTCOMES