US Advisors is seeking Remote Call Center Representatives to support a federal law enforcement client in a 24/7 mission-critical contact center environment. Representatives will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support.The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Responsibilities

Answer and track high-volume inbound calls in a federal contact center
Document calls and prepare detailed reports in government systems
Conduct database and open-source intelligence (OSINT) research
Route and escalate calls according to operational procedures
Maintain accuracy while handling sensitive or law-enforcement related information
Other duties, as assigned

Requirements

Required:

3+ years of call center or contact center experience
Associates Degree
Proven ability to multitask simultaneously communicating and inputting data
Strong written and verbal communication skills
Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
Experience in handling sensitive information
Ability to work in a 24/7 operational environment, including nights and weekends

Preferred:

Experience operating in federal, DHS, ICE, or law enforcement environments.
Prior experience supporting contact/call center environments.
Experience with 24/7 operational environments.

Compensation
The expected hourly rate is $21.00- $22.00.

Additional Information

Client: Federal law enforcement agency
Clearance Requirement: Must be eligible for Public Trust clearance
Work Schedule: Full-time, remote (work from home) position located in the El Paso, TX metropolitan area; supporting 24/7/365 operations
Start Date: Immediate upon background approval

About US Advisors
US Advisors is a professional services firm providing mission support, analytics, and compliance solutions to federal agencies. Our team helps strengthen national security, workforce readiness, and operational efficiency across civilian and law enforcement missions.
We value creativity, integrity, and collaboration—and we’re looking for professionals who bring those same qualities to every project.

Equal Employment Opportunity Statement

US Advisors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.

Call Center Representative (Remote) – Federal Law Enforcement (West Virginia)

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