Overnight Community Specialist (Overnight Hotel Front Office)

• Oversee daily operations and customer support for the assigned property or cluster
• Build strong tenant engagement and foster a positive community atmosphere
• Ensure customer satisfaction by handling escalations, urgent issues, and emergency cases
• Serve as the primary point of contact for guest inquiries, traffic flow, and reservations
• Coordinate with maintenance, housekeeping, and other community team members to resolve service-related matters
• Perform shift duties as required (including weekends)
• Support ad hoc tasks assigned by the direct manager



• Monitor CCTV systems and conduct regular patrols of the premises
• Respond promptly to alarms, disturbances, and emergency situations
• Enforce company policies, safety protocols, and security procedures
• Maintain a safe and secure environment for all tenants and guests