Warranty Administrator

United States·IthacaFull Timemid

Customer SupportCustomer Service Representative

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Quick Summary

Key Responsibilities

(Additional duties as assigned) Processes warranty claims on a timely basis for each franchise or distributor. Processes all warranty paperwork to ensure proper documentation.

Requirements Summary

Valid New York State Driver License. Required Skills and Attributes: Must be organized and detailed oriented. Communication and interpersonal skills. Time-management and organizational abilities.

Technical Tools

Customer SupportCustomer Service Representative

The Warranty Clerk prepares, records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly.

Responsibilities

~1 min read

→High School Diploma or General Educational Diploma (GED).

Requirements

~1 min read

Valid New York State Driver License.

Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists.
Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift. Will spend time outdoors showing vehicles to prospective customers and to drive vehicles in traffic during test drives

Must be organized and detailed oriented.
Communication and interpersonal skills.
Time-management and organizational abilities.
Problem-solving and critical thinking abilities.
Working knowledge of Dealership documents.
Financial and accounting knowledge.

Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK.

Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
Light exertion can involve sitting, walking and/or standing most of the time.

Work is performed in a dealership setting (lot, showroom, service department and offices).
Occasional weekend and evening hours are required.

Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting.
Safety Precautions: Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.