Claims Coordinator

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

At Unum, we're here to support people through some of life's most challenging moments. As a Claims Coordinator, you'll play a key role in helping customers access the support they need, delivering excellent service with empathy, accuracy and professionalism.

This is a fantastic opportunity for someone looking to build a career in a thriving sector with ample opportunity to grow. Previous claims experience isn't required so if you're organised, customer-focused and eager to learn, we'd love to hear from you.

You'll be part of a supportive Claims team responsible for helping customers throughout their claims journey. Your day-to-day responsibilities will include:
•    Registering new claims accurately and efficiently
•    Managing customer and broker enquiries via email and telephone, so confidence in speaking to people is key
•    Providing excellent customer service and keeping customers informed throughout the process
•    Processing claims related administration and correspondence
•    Supporting the management of long-term claims by reviewing ongoing cases 
•    Updating customer records and maintaining accurate information across multiple systems
•    Managing shared mailboxes and workflow queues to ensure service levels are met
•    Supporting colleagues across the wider Claims team with a variety of administrative tasks
•    Looking for opportunities to improve processes and enhance the customer experience

We're more interested in your potential than your previous industry experience. To be successful in this role, you'll bring:
•    Experience providing great customer service, whether face-to-face, over the phone or via email
•    Excellent attention to detail and accuracy
•    Strong organisational skills and the ability to manage multiple priorities
•    Confidence learning new systems and processes
•    Good communication skills, both written and verbal
•    A positive, team-focused attitude
•    Good working knowledge of Microsoft Office applications

Whether you've worked in retail, hospitality, administration, contact centres, customer service or you're a recent graduate looking for your first professional role, this could be an excellent next step.

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