Medical Receptionist, ENT, Outpatient Center, 8a-5p

Welcomes patients and visitors by greeting warmly and answering or referring inquiries

Utilizes Centricity Business Practice Management System, registers patients according to standard procedures

Ensures availability of treatment information by filing and retrieving patient records

Schedules appointments for patients

Scans and files administrative and medical information in patient’s medical record

Makes appointment reminder calls to patients with upcoming appointments

Maintains forms and office supplies required for call center activities

Participates in staff and educational meetings

Maintains operations by following policies and procedures; reporting needed changes

Contributes to team effort to assure excellent patient care and service

Responds to customer’s needs in a way that demonstrates the care, courtesy and respect they deserve. Provides our customers with prompt service

Listens attentively to customers in order to fully understand their needs

The messages to customers and team members should be delivered with courtesy, clarity and care. We communicate pertinent clinical/work status information to employer and other team members as assigned 

Interacts effectively and in a supportive manner with persons of all backgrounds

Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times

Provides efficient and professional telephone services

Maintains compliance with all company policies, procedures and standards of conduct

Complies with HIPAA privacy and security requirements to maintain confidentiality at all times

Performs other duties as assigned