Patient Access Supervisor, Mary and Elizabeth Hospital, 8a-430p

•    Responsible for determining staff’s work assignments.
•    Monitors staff’s work, including registrations and financial documentation to ensure eligibility, authorizations, and referrals are obtained accurately and timely.
•    Attends intra-departmental and specialty departments meetings.
•    Oversee the arrangement of coverage for absent employees and employees on vacation.
•    Trains new employees and ensure continuing education of current employees.
•    Initiates and recommends disciplinary actions for staff including attendance guidelines.
•    Performs orientation and annual evaluations of employees supervised.
•    Conduct staff meetings as necessary to create a team approach. Ensures staff are aware of all processing guidelines and work as a team to project a positive image for both the patient and/or family.
•    Educates and oversees the financial counseling discussions and guidance to patients and families, especially in point of service collections.
•    Develop Policies and Procedures detailing departmental functions as necessary.
•    Conducts initial interviewing and screening of potential employees with the final decision to be shared with the Patient Access Manager or Director.
•    Adjusts and prepares payroll system for supervised employees.
•    Communicate with other departments on a regular basis.
•    Monitor staff to ensure they are portraying excellent customer service.
•    Obtains and enters complete and accurate patient demographic, guarantor, and insurance information if needed for registration and/or pre-registration functions.
•    Contributes to the accomplishment of department and hospital objectives.
•    Projects a positive personal and professional image of the Patient Access department, and hospital at all times, under all circumstances.

Other Functions:
•    Maintains compliance with all company policies, procedures and standards of conduct 
•    Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
•    Performs other duties as assigned
 

Job Requirements
(Education, Experience, Licensure and Certification)
Education:
•    High School Diploma or equivalent (required)
Experience: 
•    PC literacy, must be able to type 30 wpm with a 95% accuracy (required)
•    Excellent organizational, oral & written communication skills (required)
•    Three years of relevant patient access or billing experience (required - preferably in a hospital, to include billing of third party payers, computer systems, authorizations/referrals retrieval, building teams, counseling staff, familiarity with entitlement programs, and up-front collections.)
 
Job Competency:
Knowledge, Skills, and Abilities critical to this role: 
•    Must be dependable, professional and a team player
•    Critical thinking skills
•    Solid oral and written communication skills
•    Ability to multi-task and be flexible with job demands
•    Energetic, motivated individual that connects well with people
•    Ability to work in a high pressure or changing environment, and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines.

Additional Responsibilities:
•    Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
•    Maintains confidentiality and always protects sensitive data
•    Adheres to organizational and department specific safety standards and guidelines
•    Works collaboratively and supports efforts of team members
•    Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation:
At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
•    Honoring and caring for the dignity of all people in mind, body, and spirit
•    Ensuring the highest quality of care for those we serve
•    Working together as a team to achieve our goals
•    Improving continuously by listening, and asking for and responding to feedback
•    Seeking new and better ways to meet the needs of those we serve 
•    Using our resources wisely
•    Understanding how each of our roles contributes to the success of UofL Health