Account Management Executive

Malaysia·Kuala Lumpurmid

OtherAccount Management

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Quick Summary

Overview

Client Relationship Management: Serve as the main point of contact for clients, especially Tier 1/Corporate accounts, ensuring timely communication on campaign status and plans.

Technical Tools

OtherAccount Management

Client Relationship Management: Serve as the main point of contact for clients, especially Tier 1/Corporate accounts, ensuring timely communication on campaign status and plans.
Performance Tracking & Reporting: Monitor, report, and review campaign progress, providing detailed weekly/monthly updates to management and recurring reports to customers.
Renewal & Contract Management: Proactively engage with existing consumers to discuss renewal opportunities and manage new contract agreements.
Sales Lead Verification: Conduct cold/warm calling to verify potential buyer leads from marketing campaigns (e.g., Facebook/Company Websites) before internal distribution, ensuring accuracy of information.
Client Onboarding Support: Execute onboarding for new consumers, handling inquiries and assisting overseas clients by coordinating with internal teams.
Data Management: Accurately record and maintain all campaign and communication status data.

Requirements

~1 min read

Language Skills (Compulsory): Excellent command of Cantonese and Mandarin to liaise with overseas consumers (Hong Kong, China). Proficiency in English is also required.
Software Proficiency: Knowledge in all Microsoft Office applications, especially PowerPoint and Excel.
Communication & People Skills: Excellent communication skills for internal and external liaison, with the ability to provide clear goals and guidance to various stakeholders.

Education: Degree/Diploma in a business-related field.
Industry Experience: Experience in Real estate and/or Website/listing portal account management.
Technical Skills: Experience with Salesforce and Tableau.
Additional Experience: Project Management experience and interest in AI.