Client Onboarding Process Manager (Logistics Solutions)

We are looking for a Client Onboarding Process Manager to lead the onboarding of new logistics clients, ensuring smooth transition from project initiation to operational readiness.

This role focuses on solutioning, coordination, and project management before operations go live.

The role involves working closely with clients whose operations may scale significantly

• Understand client logistics requirements.
• Design customized onboarding plans.
• Recommend logistics solutions involving:
• 3PL / 4PL models
• Warehousing
• Delivery workflows
• System configurations

Manage onboarding phases including:

1. Requirement Gathering
2. Solution Design
3. Pre-production Setup
4. System Prototyping
5. Testing
6. Production Go-Live
7. Hypercare Support

• Coordinate setup of:
• Warehouse capacity
• Delivery fleet readiness
• Workforce planning
• System configuration
• Ensure infrastructure readiness before handover to operations.

• Act as the bridge between:
• Clients
• Operations Team
• IT Team
• Warehouse Team
• Ensure timely communication across teams.
  
  

• 3PL or 4PL logistics
• Warehouse operations
• Last-mile delivery preferred

• Strong interpersonal skills
• Diplomatic communication style
• Project coordination
• Problem solving
• Client engagement

- Strong diplomacy skills
- Client-focused
- Detail-oriented
- Calm under pressure
- Highly organized