Remote Customer Success Executive

We are a leading B2B staffing platform, specializing in connecting talented architects and engineers with top-notch Australian architectural and engineering companies. Our platform is designed to empower remote work, allowing professionals from around the world to collaborate with global firms seamlessly. As we continue to expand our services and clientele, we are seeking a dedicated Customer Success Representative to manage U.S and Canadian accounts, ensure the satisfaction of our contractors, and drive the growth of our partnerships. Our team is empowered to constantly explore, innovate, and strive to think outside the box, providing personal and team growth.

• →Bachelor's Degree: A bachelor's degree in business, marketing, or a related field is preferred.

• →Customer-Centric Mindset: A genuine passion for delivering exceptional customer service and ensuring client satisfaction.

• →Communication Skills: Outstanding written and verbal communication skills, with the ability to build rapport and convey complex ideas effectively.

• →Problem-Solving Skills: Strong analytical and problem-solving abilities to address client and contractor concerns.

• →Sales Acumen: Basic understanding of sales principles and the ability to identify upselling opportunities.

• →Remote Work Proficiency: Must have a reliable laptop, high-speed internet connection, and a comfortable remote work setup.

• →Video Conferencing: Comfortable with videoconferencing tools for client and contractor interactions when necessary.

• →2+ Years of Experience: Previous experience in a customer success or account management role, preferably in a B2B environment, with at least 2 years of relevant experience.

• Native English
• Great Communication Skills
• Enjoys talking with people;
• Comfortable doing videoconference with clients

• Motivated Self-starter
• Ability to work unsupervised
• Ability to multi-task
• Shows Initiative, Proactive