Customer Success Engineering – Oil & Gas

As a Success Engineer at UptimeAI, you will play a key role in driving customer success through proactive remote monitoring, alert management, rotating equipment reliability, and value realization across the Oil & Gas sector.

You will work closely with Customer Success Managers, Technical Consultants, and Product teams to monitor customer assets, investigate AI-generated alerts, and help customers translate technical insights into measurable operational value.

This role is well-suited for an engineer with 2–4 years of experience in the Oil & Gas industry, particularly in reliability engineering, rotating equipment, condition monitoring, maintenance, or remote monitoring.

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  Perform remote monitoring of Oil & Gas assets, with a focus on rotating equipment such as gas turbines, compressors, pumps, motors, fans, and other critical process equipment.

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  Review, triage, and analyze AI-generated alerts, helping determine potential failure modes, severity, and recommended next steps.

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  Work with customer teams to validate alerts, capture outcomes, and continuously improve the quality and usefulness of remote monitoring.

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  Monitor model performance and identify opportunities for model tuning, retraining, or additional data/configuration to maintain high levels of accuracy.

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  Apply knowledge of Oil & Gas equipment, reliability, and condition monitoring to interpret asset behavior and support root-cause analysis.

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  Quantify and track customer value, including downtime avoidance, cost avoidance, risk reduction, and improved equipment availability/reliability.

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  Support customer operational reviews, performance reviews, training sessions, and discussions around identified equipment issues.

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  Contribute to customer case studies, value stories, and internal success summaries.

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  Identify process and workflow improvements that increase customer adoption and the effectiveness of remote monitoring.

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  Collaborate with Customer Success, Technical Consulting, Product, and Engineering teams to ensure accurate documentation and consistent monitoring practices across accounts.

• Oil & Gas Industry Expertise by working across Oil & Gas customers and gaining exposure to different facilities, assets, and operating environments.

• Enterprise Customer Experience through direct interaction with reliability, maintenance, and operations teams.

• Industrial AI Experience by seeing how AI models detect anomalies, generate alerts, and support operational decisions.

• Rotating Equipment & Reliability Expertise through exposure to real-world equipment behavior and failure modes.

• Value & Impact Thinking by connecting technical insights to measurable outcomes such as downtime avoidance, availability, reliability, and cost savings.

• A clear growth path toward Customer Success, Technical Consulting, Reliability Engineering, or Industry Expert roles.