Customer Success Engineering - Power

As a Success Engineer at UptimeAI, you will play a key role in driving customer success through proactive remote monitoring, alert management, rotating equipment reliability, and value realization across the power sector. You will work closely with Customer Success Managers, Technical Consultants, and Product teams to monitor customer assets, investigate AI-generated alerts, and help customers translate technical insights into measurable operational value.

This role is well-suited for an engineer with 2–4 years of experience in the power generation industry, particularly in reliability engineering, rotating equipment, condition monitoring, maintenance, or remote monitoring.

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  Perform remote monitoring of power-generation assets, with a focus on rotating equipment such as gas/steam turbines, generators, pumps, compressors, fans, and motors.

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  Review, triage, and analyze AI-generated alerts, helping determine potential failure modes, severity, and recommended next steps.

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  Work with customer teams to validate alerts, capture outcomes, and continuously improve the quality and usefulness of remote monitoring.

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  Monitor model performance and identify opportunities for model tuning, retraining, or additional data/configuration to maintain high levels of accuracy.

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  Apply knowledge of power-generation equipment, reliability, and condition monitoring to interpret asset behavior and support root-cause analysis.

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  Quantify and track customer value, including downtime avoidance, cost avoidance, risk reduction, and improved equipment availability/reliability.

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  Support customer operational reviews, performance reviews, training sessions, and discussions around identified equipment issues.

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  Contribute to customer case studies, value stories, and internal success summaries.

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  Identify process and workflow improvements that increase customer adoption and the effectiveness of remote monitoring.

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  Collaborate with Customer Success, Technical Consulting, Product, and Engineering teams to ensure accurate documentation and consistent monitoring practices across accounts.

• Power Industry Expertise by working across power-generation customers and gaining exposure to different plants, assets, and operating environments.

• Enterprise Customer Experience through direct interaction with reliability, maintenance, and operations teams.

• Industrial AI Experience by seeing how AI models detect anomalies, generate alerts, and support operational decisions.

• Rotating Equipment & Reliability Expertise through exposure to real-world equipment behavior and failure modes.

• Value & Impact Thinking by connecting technical insights to measurable outcomes such as downtime avoidance, availability, reliability, and cost savings.

• A clear growth path toward Customer Success, Technical Consulting, Reliability Engineering, or Industry Expert roles.