Service Manager

Canada·Saint John

Other

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Quick Summary

Key Responsibilities

Motivate,

Technical Tools

Other

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As a Service Manager, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Service Technicians. You’ll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

Responsibilities

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Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
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Staff location adequately based on skills and workload
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Responsible for R&M, P&L and associated costs/budget
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Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
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Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
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Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
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Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
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Other duties assigned as needed

Requirements

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High School diploma required; trade-school degree a plus; bachelor’s degree preferred
Valid driver's license with acceptable driving record
Extensive Equipment Fleet Maintenance and leadership experience
5 years’ service and maintenance experience and a minimum of 3 years supervisory experience
Strong motivational and leadership skills
Excellent customer service skills
Strong knowledge of maintenance accounting and P&L
Basic computer skills (Excel)

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

What We Offer

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We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

✓Paid Parental Leave

✓United Compassion Fund

✓Employee Discount Program

✓Career Development & Promotional Opportunities

✓Additional Vacation Buy Up Program (US Only)

✓Early Wage Access through Payactiv (US Hourly Only)

✓Paid Sick Leave

✓An inclusive and welcoming culture