Patient Service Coordinator Float

Enjoy meaningful work while contributing to an organization that changes lives every day.  US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization.  We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers—including Fertility Centers of Illinois—we combine clinical expertise, scientific innovation, and compassionate care.  The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for a Patient Service Coordinator Float to join our team at Fertility Centers of Illinois in River North and Chicago, Illinois. 

•  Schedule: Monday through Friday, from 8:00 AM to 4:30 PM Central Time; weekend rotation as needed
• Compensation: $22 to $23 per hour (commensurate with experience) 

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work.  There is undeniable strength in numbers—and support is always within reach.  Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the Patient Service Coordinator will:

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Address customer/patient issues and insure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns  
• Consult with patients regarding their benefits, coverage and financial options
• Greet patients and visitors to the office and providing high level of customer service

• →Minimum 1 years of applicable work experience
• →High School diploma required
• →Extensive knowledge of insurance/benefits, medical terminology and medical billing
• →Experience working in an OB/GYN office is a plus
• →Strong communication skills, independent worker, detailed-oriented, computer savvy
• →High level of customer service essential

More important than any single credential, however, is the right person.  Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• →Medical, dental, and vision insurance
• →401(k) with company match
• →Tuition assistance and professional development support
• →Performance-based bonus opportunities
• →Generous paid time off, paid holidays, and paid parental leave
• →Life and disability benefits
• →Fertility Discount Program
• →Employee wellness and recognition programs 

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

• 401(k) with company match
• Employee wellness and recognition programs