Call Center Agent Property & Casualty License General Lines

At U.S. LawShield our focus is on encouraging people to take proactive measures to improve their safety and self-defense abilities—and to serve those who do. We strive to create better-protected communities of responsible self-defenders who have the peace of mind to live their lives confidently. Our company was established in 2009. After initially launching in Texas as Texas LawShield®, the demand for services developed well beyond state lines. Our coverage began to expand across the United States, which is when we became U.S. LawShield. Today, we provide coverage in 46 states and have proudly served more than 2 million people in their self-defense journey. 

• →Deliver exceptional service through inbound and outbound phone calls, email, chat, and social media channels.

• →Educate prospective and current members on U.S. LawShield products, services, memberships, and training opportunities.

• →Identify customer needs and confidently recommend solutions that provide value and protection.

• →Build trust and long-term relationships through professional, consultative conversations.

• →Take ownership of customer concerns and drive resolutions from start to finish.

• →Maintain accurate member records and document customer interactions in company systems.

• →Follow up on member inquiries and sales opportunities to strengthen customer engagement and retention.

• →Collaborate with teammates, supervisors, and cross-functional partners to ensure an exceptional member experience.

• →Support and mentor fellow team members when appropriate.

• →Consistently demonstrate U.S. LawShield's core values in every customer interaction.

• →Contribute to individual and team performance goals while maintaining high service standards.

• Passion for helping people and delivering outstanding customer experiences.

• Strong consultative sales skills with the ability to identify customer needs and recommend appropriate solutions.

• Excellent communication, listening, and interpersonal skills.

• Ability to build rapport quickly and establish trust with customers.

• Strong problem-solving skills and attention to detail.

• Exceptional organization and time-management abilities.

• Ability to multitask and thrive in a fast-paced environment.

• Comfortable learning and navigating new technology platforms and software.

• Self-motivated, driven, and results-oriented with a positive attitude.

• Active Property & Casualty General Lines License in your home state.

• Customer service, sales, or contact center experience.

• Strong computer proficiency and ability to learn new systems and technologies.

• Experience working in a high-volume contact center environment.

• Insurance, membership services, or subscription-based sales experience.

• Associate degree or some college coursework.