Head Of Retail - Cotton On Brands South Africa

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Be Who You Are. Love What You Do.

We’re an Aussie brand with our feet on the ground and our heart in our people.

Bringing you a brand new opportunity in our Cotton On Group

 Benefits

·       Monday – Friday working weeks and flexible working options available to support what’s important to you

·       Local and Global career growth – progress your career across our 7 Brands within the Group

·       50% off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie and Supre

·       Wellness support 24/7 – mental health, relationships, family + more

·       Discounts for you and your family - medical, travel, financial + more

.       Paid Parental Leave program – helping parents return to the workplace

The Role

To lead and inspire a high-performing national retail team that brings our brand DNA, product and customer experience to life in market.
The Head of Retail owns the commercial performance, customer experience, people capability and culture of the retail fleet, connecting customer insight, product storytelling and operational execution to deliver sustainable growth.
This role acts as the voice of retail in market, building strong cross-functional partnerships to ensure stores are commercially productive, culturally aligned and consistently customer obsessed.

Key Accountabilities
Commercial Leadership & Fleet Performance

• Own the national retail performance across sales, store contribution, productivity and customer metrics.
• Lead a customer-led and commercially focused retail culture that delivers sustainable growth.
• Drive trade through strong commercial leadership, data-led decision making and customer insight.
• Identify opportunities and risks across the fleet and lead responsive action plans that improve performance.
• Partner closely with Global Retail, Operations, Merchandise, VM, and Marketing teams to maximize product performance and customer    engagement.

Customer Experience & Brand Execution
• Champion exceptional and customer-led retail experiences across all store environments.
• Partner with Marketing, VM and Merchandise teams to execute global brand vision, campaigns and product strategies with excellence,      while contributing meaningful local customer and market insight.
• Lead teams to deliver engaging, commercially effective and brand-aligned store experiences that strengthen customer connection and        bring brand DNA to life.
• Build strong product knowledge, storytelling and customer engagement capability across all levels of the retail team.
• Ensure stores consistently reflect high standards of execution, service, energy and brand experience across the fleet.

Leadership & Capability
• Build, inspire and develop a high-performing retail leadership team.
• Create a culture of accountability, ownership, growth and collaboration across the retail fleet.
• Coach leaders to strengthen commercial thinking, customer understanding and people leadership capability.
• Identify and grow future talent through succession planning and intentional development.
• Lead with visibility and connection, spending meaningful time in stores and with teams.

Cross Functional Leadership
• Act as the key connector between customer, stores, product, brand and support functions.
• Influence cross-functional stakeholders to deliver outcomes that improve customer experience and commercial performance.
• Partner with Head of Retail Operations to ensure operational frameworks and standards are effectively embedded and executed                  through the retail fleet.
• Support change initiatives that strengthen business capability, execution and consistency.

Retail Excellence & Operational Partnership
• Ensure operational excellence standards are consistently executed across the retail fleet.
• Partner with Retail Operations to support the successful implementation of frameworks relating to safety, compliance, stock integrity,        wage optimization, risk and systems execution.
• Reinforce accountability within retail leadership teams for consistent operational discipline and execution standards.
• Escalate operational risks, customer impacts or execution gaps that may impact brand experience or commercial performance.

 Success Measures
• Sales growth and comp performance
• Store contribution and productivity
• Customer engagement and NPS
• Team engagement and retention
• Succession and capability growth
• Brand execution standards

It’s more than a job. It’s about making a positive difference in everything we do.

 Who are we?

A diverse team of 20,000 around the world who love to think Big and have fun along the way. We develop, reward and recognize our team members, so they can feel empowered to reach their full potential. We know life’s more fun when you’re free to be you and our team bring their point of difference, making us into the unique global retailer we are today.

Being You can take you places at the Cotton On Group. Join us and let’s do good things together.

At Cotton On, we are focused on building a culture centered in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us. 

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at careers@cottonon.com.au so we may support you in completing the job application process.