Guest Experience Representative (Seasonal), LA Memorial Coliseum

USC is collecting resumes of potential customer service/events applicants for future Los Angeles Memorial Coliseum positions. Your application will be kept on file for consideration as openings occur.

The Guest Experience Representative (Seasonal) position greets and assists visitors, answers questions, provides direction and appropriate information and performs clerical tasks, as assigned. The Guest Experience Representative (Seasonal) communicates effectively and maintains high standards of customer service during all transactions, responds to customer inquiries regarding building information, directions, and policies. The Guest Experience Representative (Seasonal) also assists staff with event-related calls and dispatch of personnel, incident resolution, meal ticket redeemable locations, events and general concerns. This position is also responsible for providing assistance to disabled guests, conducting internal ticket sales, and organizing and distributing meal tickets, radios, and equipment.

• Greet and assist guests by offering services, fulfilling special needs, and resolving conflicts. Listens effectively, communicates clearly, and always maintains a friendly demeanor.

• Must have knowledge of the Los Angeles Memorial Coliseum. Know how to give directions, solve issues and be pro-active in finding solutions. Provides accurate facility information and exceptional customer service to all customers.

• Must have patience to respond and assist confused or irate customers. Must be able to handle stressful situations in a calm and professional manner.

• Answers phone lines and direct calls to proper staff member/department. Must report issues and concerns to appropriate staff immediately.

• Operates “customer service window” and responds to customer inquiries, as needed.

• Provide customers with disability services as needed and has knowledge of services within the disabled community.

• Follows proper cash handling procedures regarding money and completes ticket reconciliation at the end of each shift. Receives and processes all cash counter, phone and meal ticket orders.

• Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

• Minimum Education: High School diploma or equivalent combined experience.

• Minimum Field of Expertise: Strong interpersonal and communication skills. Basic computer knowledge. Ability to work independently, prioritize and meet strict deadlines.

• In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values.

• Preferred Experience: Prior sales and customer service experience; ticketing sales.

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The hourly rate for this position is $18.42. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

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