Manager, Ambulatory Transformation & Access Innovation - Ambulatory Operations Improvement - Full Time 8 Hour Days (Exempt) (Non-Union)

The Manager, Ambulatory Transformation & Access Innovation is responsible for the strategic leadership and governance of a portfolio of technology initiatives that advance patient access, operational excellence, and digital transformation across the ambulatory enterprise. Serving as the portfolio owner for Ambulatory Access technologies, this role identifies, evaluates, prioritizes, and oversees investments that leverage Cerner capabilities, artificial intelligence (AI), automation, and other emerging technologies to improve access, optimize workflows, and enhance operational performance. This leader continuously monitors the healthcare technology landscape to stay at the forefront of AI innovation and industry best practices, proactively identifying solutions that improve patient and provider experiences while advancing organizational priorities. The Manager proactively identifies business challenges and strategic opportunities across the ambulatory enterprise, partnering with operational, clinical, and IT leaders to define high-impact use cases and build a prioritized innovation portfolio. This role continuously evaluates Cerner capabilities, AI solutions, and emerging technologies to identify the best-fit tools, develops business cases to support investment decisions, and oversees the governance of technology initiatives that deliver measurable operational and financial value. The Manager provides portfolio governance across multiple concurrent initiatives, balancing priorities, managing dependencies, mitigating risk, and driving successful adoption of new capabilities. This role develops and maintains a multi-year technology roadmap, ensuring investments are aligned with organizational strategy, maximize return on investment, and deliver measurable value. The Manager provides regular portfolio updates, performance reporting, and data-driven insights to monitor key access metrics, evaluate program effectiveness, and guide strategic decision-making to achieve organizational access and operational performance targets.

• Manages assigned strategic initiatives focused on improving ambulatory access, operational efficiency, and patient throughput, supporting alignment with departmental and organizational priorities.
• Provides management support for the full lifecycle of programs—from concept and business case development through implementation, adoption, and optimization—ensuring timely and successful delivery.
• Utilizes EHR systems (e.g., Cerner) to support scheduling, referral workflows, and clinical operations while assisting with the implementation of new system enhancements.
• Identifies, evaluates, and vets emerging AI technologies and vendor solutions, providing recommendations based on operational value, scalability, and ROI.
• Collaborate with clinical, operational, IT, and vendor stakeholders to coordinate project activities, facilitate communication, resolve issues, and support successful implementation.
• Develops and implements standardized workflows, tools, and processes to enable scalable deployment of successful initiatives across ambulatory sites.
• Ensures successful adoption of new technologies and workflows through effective change management strategies, including stakeholder engagement, training support, and communication.
• Continuously evaluates implemented initiatives to identify optimization opportunities, ensure sustained performance improvement, and maximize return on investment.
• Develops and maintains executive dashboards and portfolio reports to monitor key access metrics, measure program outcomes, and provide actionable insights that support leadership decision-making.
• Must be dependable, have integrity, initiative, tact, ability to work on details, ability to learn and possess a sense of values and ethical standards.
• Utilizes the Keck Operating System to support operational improvement through the development of A3, KPIs, visualization, boards, huddles and area of support.
• Participates in administrative staff meetings and attends other meetings as assigned.
• Performs other duties as assigned or requested.

• Req Bachelor’s Degree Degree in a related field.
• Req 5 years Experience in healthcare operations, consulting, program management, or digital transformation
• Req 3 years Demonstrated experience leading cross-functional initiatives and complex implementations
• Req 3 years Experience with healthcare technologies (e.g., EHR systems such as Cerner or Epic)
• Req 1 year Understanding of emerging AI capabilities.
• Req Strategic planning and critical thinking skills for problem solving and identification of solutions.
• Req Familiarity with AI, automation, or digital health tools
• Req Knowledge of ambulatory workflows and access management strategies
• Req Proficiency of both theoretical and practical aspects of project management including tools and techniques (formal project planning, risk/issue management, governance, cost/benefit analysis, project change controls, etc.)
• Req Ability to facilitate working sessions with large, cross-functional, multidisciplinary teams.
• Req Experience with healthcare technologies (e.g., EHR systems such as Cerner or Epic)

• Pref Master’s degree (MHA, MBA) Degree or equivalent degree.

• Notice of Non-discrimination
• Employment Equity
• Read USC’s Clery Act Annual Security Report
• USC is a smoke-free environment
• Digital Accessibility

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