Pharmacy Customer Service Representative

At ibex, we're committed to helping you build skills, gain experience, and grow your career. With paid training, supportive leaders, and a team-focused culture, you'll have everything you need to succeed from day one.

Whether you're starting your career or looking for a new opportunity, this is a great place to learn, grow, and make a difference.

As a Pharmacy Customer Service Representative, you'll help customers, pharmacies, and healthcare providers with questions about prescriptions, pharmacy benefits, home delivery medications, billing, and healthcare coverage.

This is a high volume, fast-paced, customer-focused role where you'll use your communication and problem-solving skills to provide excellent service and help customers find solutions.

• →Answer inbound customer service calls and assist customers, pharmacies, and healthcare providers
• →Help resolve questions related to:
• →Prescription benefits
• →Home delivery medications
• →Billing and payments
• →Eligibility and coverage
• →Claims and authorizations
• →Medication deliveries
• →Research and resolve issues using multiple complex computer systems
• →Listen actively, ask probing questions and develop positive relationships
• →Accurately document customer interactions
• →Make occasional follow-up calls when needed
• →Deliver a positive customer experience on every interaction
• →Strive to achieve first-call resolution
• →Meet quality, productivity, and attendance expectations

• 18 years of age or older
• High School Diploma, GED, or equivalent
• At least 1 year of customer service experience
• Comfortable using computers and learning new systems
• Basic Microsoft Word and Excel skills
• Strong communication and problem-solving abilities
• Ability to work in a fast-paced environment
• Ability to attend all required training
• Flexibility to work full-time schedules, including evenings, weekends, holidays, and occasional overtime

• Call center experience
• Healthcare, pharmacy, insurance, or medical office experience
• Experience working remotely
• Familiarity with medical terminology or health benefits

• 18+ years of age with a High School diploma or equivalent
• Private, distraction free workspace (not a shared/common area of the home)
• Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
• Must remain on camera during working hours

This role is currently limited to candidates residing in:

Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.