Data Operations Analyst I - (US Only)

NOTE: The above Pay Range only applies to applicants who perform the job within the US and to applicants classified by CRS as International Assignees.  Staff hired on local payroll would follow the respective Country pay range.  Your recruiter can share more about the specific salary range for your anticipated work location during the candidate selection process.

The Data Operations Analyst I provides data operational support for fundraising and business systems by performing recurring business processes, supporting data quality initiatives, responding to user requests, and maintaining system documentation and user resources.

The role serves as a key resource for ensuring timely execution of operational activities, improving data quality, and helping users effectively utilize G-REM CRM and systems. Working under established procedures and guidelines, the Analyst exercises independent judgment to resolve a variety of routine and moderately complex issues while escalating more complex challenges to team members and vendors.

The position combines data operational execution, user support, data stewardship, and continuous improvement responsibilities.

• →Perform scheduled acknowledgment processing beginning at 7:30 AM ET on Tuesdays and Thursdays.
• →Conduct scheduled duplicate review and remediation activities.
• →Execute approved bulk uploads, imports, and data maintenance tasks.
• →Process constituent and organizational record merges according to established procedures.
• →Complete recurring operational activities within defined service levels.
• →Maintain operational logs and documentation.
• →Escalate exceptions, risks, and unresolved issues as appropriate.

• →Perform routine data cleanup and remediation activities.
• →Review duplicate queues and resolve records using established business rules.
• →Identify recurring data quality issues and recommend corrective actions.
• →Assist with data validation and reconciliation activities.
• →Support proactive data quality initiatives and cleanup projects.
• →Partner with team Advisor roles to improve data management practices.
• →Monitor and report on recurring sources of data inaccuracies.
• →Test and build automated method for data quality and duplicate resolution utilizing programming and AI

• →Respond to routine ServiceNow requests and user questions.
• →Assist users with system navigation, reporting, and standard processes.
• →Resolve common support issues using documented procedures.
• →Create and maintain user guides, job aids, FAQs, and knowledge articles.
• →Analyze recurring support requests and document solutions.
• →Recommend opportunities for self-service resources and process improvements.
• →Support communication and adoption of system changes and enhancements.

• →Identify opportunities to streamline support processes.
• →Assist with testing and validation of system enhancements.
• →Participate in documentation and process improvement efforts.
• →Support special projects related to data quality, user support, and system adoption.
• →Share feedback from users to help improve systems and processes.

Required Languages: English

Travel: Not required

Supervisory Responsibilities: No

Serve as the primary resource for recurring operational activities and routine data maintenance processes.

Support ongoing efforts to improve data accuracy, consistency, and usability across systems.

Provide frontline support while helping users become more self-sufficient.

Contribute to improvements that increase efficiency and reduce support volume.

• Bachelor's degree or equivalent combination of education and experience.
• 2-5 years of experience in fundraising and/or marketing operations, customer support, data management, CRM support, or business systems support.
• Strong attention to detail and commitment to data accuracy.
• Strong organizational and time-management skills.
• Ability to manage recurring operational responsibilities while responding to user needs.
• Strong written and verbal communication skills. 
• Ability to work cross functionally
• Ability to explain technical concepts to non-technical users

• Experience working with CRM, fundraising, MarTech or constituent management systems.
• Experience with Clearview CRM, Springboard by Jackson River, EveryAction, MobileCommons, DonorDrive, and/or Salesforce NPSP
• Experience using ServiceNow or similar ticketing platforms.
• Experience with data imports, record maintenance, or duplicate management.
• Experience creating documentation, job aids, and user guides.
• Intermediate Excel skills
• Knowledge of SQL, Python, APIs and/or AI/Prompt Engineering

Agency Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions. 
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

WHAT WE OFFER

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.  Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.  CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.