Head of Office

You will manage and represent Catholic Relief Services’ (CRS) activities of its country office in Dhaka, Bangladesh to ensure implementation of high-quality programs serving the poor and vulnerable. Out of the Dhaka country office you will ensure the development and effective management of operational systems and resources and the delivery of high-quality programming in coordination with the CRS South Asia Business Management Unit (BMU) and the regional office.

• →Manage planning and implementation of all key activities at the country office level ensuring alignment with Country Program (CP) and agency strategic programming and operations excellence priorities and standards. 
• →Approve expenses, monitor spending, and make budget adjustments in line with operational and programmatic needs and donor requirements.
• →As the primary representative of CRS in Bangladesh strengthen existing and develop new relationships with local partners, government (including NGOAB), community organizations, and other development and humanitarian actors. Oversee partnerships relevant to CP’s program priorities and the appropriate application of partnership concepts, tools and approaches.
• →Serve as the staff safety focal point. Proactively manage security and mitigate security risks. Ensure a safe work and living environment through leading implementation of safety and security protocols and staff care and well-being best practices.
• →Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailored individual development plans, and complete performance management for staff. Monitor and assess performance to ensure adequate capacity. Contribute to staffing plans and recruitment process of staff.
• →Proactively and effectively manage resources and promote stewardship, ensuring program and operations teams and partner staff have and optimize the appropriate human, financial, and material resources and tools. 
• →Ensure high-quality project implementation, management, and compliance with programmatic standards, policies and procedures through project review systems and quality control (comprehensive M&E systems, budget review and analysis). Promote documentation of program reviews, success stories, and lessons learned
• →Monitor day-to-day operations to ensure all operational services (HR, Finance, Supply Chain, Admin, ICT) are delivered with high quality in an efficient manner and adhere to policies. Support financial management and implementation of adequate controls. Manage risk and address challenges that affect the proper stewardship, optimal utilization and maintenance of program assets and resources (financial, human, and material).
• →Create and maintain the proper conditions for learning. Establish a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze, and respond quickly to small deficiencies. Identify capacity strengthening needs for staff and partners and coordinate with CRS program and operations teams in the country, BMU, and region to address capacity strengthening.

• Bachelor's Degree in Business Administration, International Relations, Social Sciences, or relevant field required. 
• Minimum of 5-8 years' work experience in a non-profit, development, and/or humanitarian organization with progressive responsibilities and some project management experience. 

• Experience with an international organization a plus.

• Experience working with projects funded by multiple public donors, including US government. 
• Experience in stakeholder management and establishing and strengthening partnerships.
• Strong partnership management skills.
• Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.
• Staff management experience and abilities that are conducive to a learning environment.
• Excellent strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture and ability to make sound judgment and decisions.
• Knowledge of procurement and general office administrative/management issues.
• Proficient in MS Office packages (Excel, Word, PowerPoint, Visio), Web Conferencing Applications, and information management systems.
• Team leadership and ability to work with distributed teams.
• Proactive, resourceful, solutions-oriented and results-oriented.

Internal

External

Agency Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions. 
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

What we offer

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.  Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.  CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.