Social Media Manager

US Mobile is building the future of wireless communication. The goal: one unified network open to any person and any device, worldwide. Connection without walls. 

We’re getting there by empowering customers. All three major networks on one phone and one plan, plus home internet from Starlink. No lock-in. No commitments. Custom fit plans at every price point. 24/7 customer support with real people, empowered to help. We get real-time feedback from Reddit, surveys, and customer support informing product roadmaps and everything we do. It’s working: Consumer Reports named us the top-rated mobile carrier two years in a row. 

And we’re building innovative systems that scale. A network agnostic tech stack. Agile, cross-functional teams built on trust and mutual respect. This work isn’t for everyone. If you work fast, flexibly, and collaboratively—without compromising standards—we want to hear from you.

Brand Voice and & Content

Own the day-to-day tone across TikTok, Instagram, X, Reddit, and YouTube 

Partner with content team to conceive, script, shoot, and edit social-first content, from quick-turn reactive posts to planned campaign content

Build and manage the content calendar, balancing always-on posts with product launches, network news, and cultural moments

Spot trends and platform shifts early, and translate them into brand-relevant content

Partner with internal and external teams to keep messaging and brand experience consistent without sounding like a robot

Strategy & Performance

Set and report on social KPIs (e.g. follower growth, engagement, traffic, and downstream conversion/signups) and use them to shape what we make next

Run regular performance reporting and translate the data into specific "do more of this, kill that" recommendations

Identify and act on opportunities to turn organic social moments into acquisition or retention wins

Keep a pulse on competitors and the broader culture landscape to inform what US Mobile should be doing next

Community & Real-Time

Manage community interactions and inbound engagement across channels, maintaining a distinct, human brand voice in every reply

Monitor for and jump on real-time cultural and platform moments with a bias for speed over polish

Surface user-generated content, fan moments, and community insight back into the content pipeline

3–5 years of hands-on social media experience at a brand, agency, or fast-moving startup — bonus points if you've grown an account from a cold start

A portfolio or examples of content you personally created, wrote, or edited — not just campaigns you oversaw

Comfort being both the creative and the analyst: you can shoot/edit a TikTok in the morning and defend a KPI dashboard in the afternoon

Excellent, adaptable writing — you can shift tone across platforms without losing a consistent brand personality

A genuine, current relationship with the internet: you know why something is funny or shareable before it's explained to you

Bias for action — comfortable publishing and iterating in real time rather than waiting for a dozen rounds of approval

Experience with social analytics/listening tools

Annual company offsite and hackathon in a global destination. Past locations include Dubai, Japan, and Hawaii, with New Zealand planned for 2027

Competitive Salary

Gym reimbursement

Commute reimbursement

Flexible working hours

Professional development stipend

Flexible time off

Cell phone service (up to $100/mo)

Think you're a good fit? Apply here to learn more!