Senior Program Specialist

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

The Verification Programs Coordinator is an individual contributor role within the Programs, Regional Operations and Strategy (PROpS) Division, reporting to the Senior Manager, Market Development, Verification Programs. This position is responsible for supporting the operational execution and administrative management of USP’s Verification Programs. The role drives coordination of projects, tools, and processes that enhance visibility into the program pipeline. Key responsibilities also include data management, reporting optimization, performance metric tracking, and preparation and distribution of internal reports. In addition, the position contributes to broader program operations and continuous improvement initiatives that support the effectiveness and growth of the Verification Program.

• →Collaborate with Verification staff and other stakeholders to coordinate and facilitate project activities, including but not limited to:
  • →Tracking and reporting on marketing and business performance
  • →Scheduling of project meetings and production of supporting materials
  • →Action item and records management
  • →Developing processes, reports, and presentations to drive overall operation excellence using USP tools (e.g. Salesforce, Tableau, Jira, Adobe, etc.)
• →Manage systems and process-related projects aimed at driving visibility and accountability for program performance related to existing and new customers
• →Assist in revenue and invoice tracking to ensure accuracy and timely reporting
• →Track data from multiple sources, provide data entry for various systems, and develop reports and queries for systems supporting pipeline management
• →Prepare reporting documents and presentations by assigned deadlines
• →Actively contribute to Verification Program projects and initiatives
• →Assist in capturing customer call reports and action items within CRM platform
• →Facilitate group interactions through interpersonal and tool-based skills to achieve project goals
• →Work with management and coworkers to develop, improve, and standardize project-related processes
• →Support cross-departmental and cross-divisional activities, as related to assigned projects
• →Recognize and escalate issues that potentially require upper management awareness and input
• →Secure services as needed from other departmental, divisional, and organizational groups
• →Help with special projects upon request
• →Perform other responsibilities as assigned

None, this is an individual contributor role.

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

• Bachelor’s degree
• Minimum of five years of relevant professional experience with a combination of relevant project management skills and/or scientific background.
• Strong interpersonal skills and ability to work across teams in a matrixed environment
• Demonstrated ability to effectively prioritize and efficiently manage multiple projects
• Strong organizational skills and attention to detail
• Advanced computer competence (MS Office, MS Teams, MS Project, Sharepoint, Copilot, etc.)

• Project Management Professional (PMP) certification or relevant professional experience
• Experience with analytical data platforms (e.g. Tableau) and CRM platforms (e.g. Salesforce)
• Self-motivated and results-oriented
• Demonstrated ability to mobilize stakeholders towards results
• Demonstrated initiative and resourcefulness with good judgement about what can work and when additional support is needed
• High comfort with navigating through ambiguity and change
• Strong time management skills
• Excellent facilitation, conflict resolution, and team-building skills
• Excellent critical thinking and critical thinking skills
• Excellent verbal and written communication skills
• Excellent presentation and reporting skills
• Knowledge of USP products and services
• Experience with certification or audit programs
• Able to work flexible hours when needed in collaboration with global teams