Safer Communities Case Officer

• Casual opportunity supporting students and staff through trauma-informed case management and wellbeing services
• Based at the University of Sydney Camperdown campus
• HEO 7 $80.18 hourly rate plus 17% super

The University's Safer Communities Office is a specialist support service that assists members of the University community affected by sexual misconduct, domestic and family violence, bullying, harassment, threatening behaviour and other concerning conduct.

As a Safer Communities Case Officer, you will provide trauma-informed support to current and former students and staff who are experiencing or reporting complex wellbeing, safety and behavioural concerns. You will manage an independent caseload of sensitive matters while working collaboratively with a range of internal and external stakeholders to ensure individuals receive appropriate support and referrals.

In this role, you will:

• provide trauma-informed case management, risk assessment and support for individuals experiencing complex wellbeing, safety and behavioural concerns
• manage a caseload of sensitive matters, developing support plans and coordinating referrals to appropriate services
• respond to enquiries received through phone, email and referral channels in a timely and professional manner
• build effective relationships with stakeholders across the University and external service providers
• maintain accurate and confidential case records while contributing to a safe and supportive service environment

The Safer Communities Case Officer will regularly engage with individuals who have experienced traumatic events and may be exposed to distressing information or materials. The role requires the ability to manage this exposure in a professional manner, maintain appropriate confidentiality, professional boundaries, and utilise reflective practice, supervision and wellbeing strategies to support personal resilience.

To be successful, you will have:

• qualifications in Psychology, Social Work, Counselling or a related discipline
• experience working in counselling, wellbeing, community services, domestic and family violence, or other trauma-informed support settings
• demonstrated experience managing an individual caseload and supporting clients through complex and sensitive matters
• strong understanding of trauma-informed practice, risk assessment and appropriate support and referral pathways
• excellent communication and stakeholder engagement skills, with the ability to build rapport and manage challenging conversations
• strong organisational skills and the ability to manage competing priorities in a high-volume environment
• experience using case management systems or clinical CRM platforms (highly regarded)
• experience working within a university or higher education environment (desirable)
• hold a current Working With Children Check (WWCC)

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.  

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard.  Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Leah Edwards, Recruitment Operations by email to leah.edwards@sydney.edu.au