Senior Manager, Enrolment Services

• Full time, fixed term until 31st January 2028
• Lead Enrolment Services and drive improvements that enhance the student experience
• Base Salary $162,528 + 17% superannuation 

An exciting opportunity exists for a Senior Manager, Enrolment Services to lead the Enrolment Services team within Student Services. Working closely with the Director, Student Services and senior stakeholders, you will lead the effective delivery of enrolment services across the student lifecycle while driving strategic initiatives, service improvements and a positive, high-performing team culture.

Your key responsibilities will be to:

• work closely with the Director, Student Services, senior leaders, students and key stakeholders across the University
• lead the Enrolment Services team, aligning workforce and resources to deliver high-quality services
• oversee operational planning and delivery of enrolment services across the student lifecycle
• drive continuous improvement of enrolment systems, processes and services to enhance the student experience
• provide strategic advice and insights on enrolment services, operational performance, risks and opportunities
• build strong stakeholder partnerships to support effective service delivery and strategic initiatives.

• proven senior management experience leading large service delivery teams within a complex organisational environment
• demonstrated experience in student administration or student services, with an understanding of issues impacting the student experience
• demonstrated experience managing client services using ServiceNow or similar service management platforms
• demonstrated capability in workforce planning, people leadership, performance management and resolving complex HR matters
• experience in financial management, resource planning and managing operational priorities and performance
• relevant bachelor’s degree or an equivalent combination of relevant training and experience.

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.  

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard.  Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Tooba Fida, Recruitment Operations by email to tooba.fida@sydney.edu.au